Order to Cash Operations Analyst
Designation: Order to Cash Operations Analyst
Qualifications:BCom/MCom
Years of Experience:3 to 5 years
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What would you do? You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions. Reporting to the Operations Accounting Manager, the Data Control Coordinator is responsible for responding to a high volume of incidents in ServiceNow. The Data Control Coordinator will investigate and resolve data integrity issues raised by internal and external stakeholders by leveraging project s multiple data sources to determine the issue and proper method for correction with auditable workbooks and documentation. An attention to detail and analytical mindset is critical to ensure that root cause analysis is performed and documented. This role requires collaboration with groups internal and external to Order to Cash including AR Reconciliations, Hydro Carbon Accounting, IT, Settlements, and POS (Point of Sales), Retail Finance, and operations. At our Organization, Continuous Improvement is a core value, so this role will assist in supporting various improvement initiatives and project.
What are we looking for? SQL Databases Microsoft Power Automate Microsoft Power Apps University Degree in relevant field (Accounting, Finance, Business Administration). College degrees will be considered. Experience working in a strong customer service focused environment. Excellent critical thinking, analytical and problem-solving skills including the ability to think outside of the box, deal with ambiguity and challenge information. Proven track record in building and maintaining strong relationships with internal and external stakeholders. Help to foster a positive climate where team spirit and collaboration are encouraged. Strong system skills including intermediate proficiency with Microsoft Excel (pivot tables, sumifs, etc.). Knowledge of POS Systems (Bulloch),JDE, PDI, ServiceNow, and Market Basket is considered an asset. Strong written and verbal communication skills along with the ability to work well in cross-functional teams. A good understanding of financial systems, processes and internal controls including knowledge of accounting (GAAP) is an asset. Well-organized and detail-oriented with a strong commitment to ensuring deadlines are achieved.
Roles and Responsibilities: •In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Respond to and resolve incidents created in ServiceNow in accordance with our Service Level Agreement (SLA) ensuring auditable work and work notes. Collect all documentation and approvals needed as part of the verification and correction process. Update systems with accurate information, including ServiceNow and PDI, with auditable work notes and workbooks. Collaborate with cross-functional teams to correct data in PDI (an Operating Platform) to ensure its accuracy so that Retailers are settled in an accurate and timely manner while protecting project s gross margins. Follow month end requirements for PDI and JDE close. Participate in the development of programs, policies, initiatives, and tools specific to Shared Services processes. Works with IT and other support teams to continuously identify process improvement capabilities and implement new technologies where justified. Demonstrates commitment towards continuous improvement initiatives and willingness to challenge existing practices. Follows existing processes and intemal controls, with a critical mind to automate and improve them in a cost-effective manner to enable our project to achieve synergies. Participates in Finance Shared Services activities in line with Service Level Agreements and Service Catalogues Provide support to Territory Managers and retail sites as well as other cross functional teams. Support, adapt, and evolve data control processes and reports in a dynamic Retail business environment. Involvement in various projects to assist in data validation.
Bengaluru
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