Service Delivery Ops Associate Manager
Designation: Service Delivery Ops Associate Manager
Qualifications:Any Graduation
Years of Experience:12+ Years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? "Transforming sales to become a future-ready and digital B2B revenue engine. Supporting the sales for License , training , pricing , budgeting and negotiation - Backend support Equip sales teams with the right content, training, and data to drive sales activity."
What are we looking for? """- Project & Program Management - Six Sigma and/or delivery excellence industry practices or programs - Thought leadership - Ability to establish strong client relationship - Ability to manage multiple stakeholders - Adaptable and flexible - Collaboration and interpersonal skills - Problem-solving skills - Commitment to quality - Negotiation skills"" ""- Project & Program Management - Six Sigma and/or delivery excellence industry practices or programs - Thought leadership - Ability to establish strong client relationship - Ability to manage multiple stakeholders - Adaptable and flexible - Collaboration and interpersonal skills - Problem-solving skills - Commitment to quality - Negotiation skills"" ""ERP Skills: Salesforce, SAP (S4 Hana) Optional: Certified Black belt Six Sigma, PMPi certification or experience Additional ERP skills (preferred): Varisense, Anaplan, Calidus"" "
Roles and Responsibilities: """Incentives and Rebates Operations Manager responsible for overseeing the entire process of managing customer incentive and rebate programs, including data collection, calculation, validation, and payment processing, ensuring accuracy, compliance, and timely payouts while identifying opportunities for process improvement and optimization within the team Key Responsibilities: Program Management: Manage the full lifecycle of incentive and rebate programs, from program design and implementation to ongoing monitoring and reporting. Collaborate with sales, marketing, and finance teams to develop program rules, eligibility criteria, and payout structures. Ensure compliance with all relevant regulations and internal policies regarding incentive and rebate programs. Quota and Territory assignment: Manage the full lifeycle of Quota management which includes quota planning, quota assignment, quota adjustments, relief and attainment. Collaborate with Sales team for setting the correct quota by seller, product, territory and customer segments. Partner with Sales, Sales Excellence, Compliance and corporate teams for efficient and effective quota setup. Monitor the sales leads and partners performance against that set quota and drive them to achieve results basis the aligned quota. Data analysis and reporting of the sellers and partners peformance against the set quota. Provide visibility to the sales leadership for decision making Rebate Calculation and Processing: Lead the team in accurately calculating rebates based on established program rules and customer agreements. Utilize specialized rebate management software to streamline calculations and payment processing. Review and approve rebate payments, addressing any discrepancies or issues before final payout. Team Leadership: Supervise a team of rebate processors, assigning tasks, providing training, and ensuring efficient workflow. Monitor individual performance and provide feedback to team members. Foster a culture of accuracy, compliance, and timely processing within the team. Reporting and Analysis: Generate comprehensive reports on rebate program performance, including sales trends, rebate payouts, and ROI analysis. Identify areas for improvement and implement process changes to optimize program effectiveness. Provide insights and recommendations to stakeholders on program strategy and adjustments based on data analysis. Customer Interaction: Respond to customer inquiries regarding rebate program details, eligibility, and payment status.
Bengaluru
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