Network & Svcs Operation Analyst
Designation: Network & Svcs Operation Analyst
Qualifications:Any Graduation
Years of Experience:3 to 5 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? We are seeking a detail-oriented and proactive Usage Assurance Analyst to join our team. The primary responsibility of this role is to ensure accuracy in revenue streams by performing thorough reconciliation processes between mediation systems and billers. The ideal candidate will be vigilant in identifying and resolving issues related to usage and revenue, ensuring a seamless experience for our customers. 1.Reconciliation: Perform reconciliation between mediation systems and billers to ensure accuracy in revenue and usage data. 2.Issue Identification: Highlight and report discrepancies related to usage and revenue to the concerned teams. Ensure that these issues are resolved promptly to avoid any customer impact. 3.Switch Level Monitoring: Monitor switch levels closely to detect and resolve any anomalies in real-time, ensuring smooth operations. 4.Billing Cycle Management: Track and manage all issues related to billing cycles. Ensure timely follow-up and resolution to maintain accurate and timely billing processes. 5.Reporting: Prepare and maintain detailed reports on reconciliations, anomalies, and billing cycle issues for internal review and continuous process improvement. 6. 3-4 years of experience in telecom billing, billing operations 7. Strong understanding of telecom billing systems, revenue recognition principles, and regulatory requirements 8. Collaborate with cross-functional teams including IT & operations to identify and resolve Usage assurance issues 9.Conduct regular audits and reviews of billing systems, contracts, and processes to ensure compliance with regulatory requirements and industry standards. 10. Develop and maintain key performance indicators (KPIs) to measure the effectiveness of Usage assurance activities and report on performance to senior management. 11. Excellent analytical skills with a keen attention to detail and the ability to identify patterns and anomalies in large datasets.
What are we looking for? Qualifications: Bachelor’s degree. Strong analytical skills with the ability to identify discrepancies and resolve them efficiently. Experience in usage assurance, reconciliation processes, or billing in a telecom or financial services environment. Excellent communication skills, with the ability to liaise effectively with different teams. High attention to detail and the ability to manage multiple tasks simultaneously. Experience/Understanding with mediation systems and billing platforms. Knowledge of telecom networks and switch level monitoring. Proficiency in data analysis and reporting tools.
Roles and Responsibilities: •In this role you are required to do analysis and solving of lower-complexity problems • Your day to day interaction is with peers within Accenture before updating supervisors • In this role you may have limited exposure with clients and/or Accenture management • You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments • The decisions you make impact your own work and may impact the work of others • You will be an individual contributor as a part of a team, with a focused scope of work • Please note that this role may require you to work in rotational shifts
Navi Mumbai
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