Business Advisory Senior Analyst
Designation: Business Advisory Senior Analyst
Qualifications:Any Graduation
Years of Experience:5 to 8 years
About Accenture
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What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA's. a transformation from a necessary function for resolving customer problems into a value- generating service that is a strategic differentiator in the market. The Incident Manager (IM) acts as the single commander to work with our Customer Service and Support engineers and our customers to coordinate complex reactive support to resolution and provide insights into operational health opportunities for a set portfolio of accounts. They are responsible for representing the customer’s business impact, supporting in the end-to-end problem resolution and problem identification against the case portfolio. They help monitor reactive cases owned by internal support organizations and ensure correct case reporting and trending is in place for the account team and customer, enabling conversations, planning, and delivery for ongoing customer operational health. The team works with engineers as needed to investigate the customer issue further to understand the root cause to drive prevention.
What are we looking for? •Incident Management •Ability to manage multiple stakeholders •Collaboration and interpersonal skills •Commitment to quality •Prioritization of workload •Ability to establish strong client relationship
Roles and Responsibilities: •In this role you are required to do analysis and solving of increasingly complex problems • Your day to day interactions are with peers within Accenture • You are likely to have some interaction with clients and/or Accenture management • You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments • Decisions that are made by you impact your own work and may impact the work of others • In this role you would be an individual contributor and/or oversee a small work effort and/or team • Please note that this role may require you to work in rotational shifts
Hyderabad
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