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Service Delivery Ops Specialist

Hyderabad Job No. aioc-s01506203 Full-time
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Please be informed that at any given point in time, you can only have one "Active" application.

Please be informed that at any given point in time, you can only have one "Active" application.

Job Description

Skill required: Talent & HR - Employee Data Process Design
Designation: Service Delivery Ops Specialist
Qualifications:Any Graduation
Years of Experience:7 to 11 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at
What would you do? Apprentice on boarding: The vendor will be responsible for ensuring that all apprentices are properly on boarded into the program. This includes aligning all event logistics on-site as per the schedule and agenda, timely communication with the apprentices related to the on boarding tasks and following up on the pending matters. Monthly engagement activation: To build the apprentice community and enable knowledge sharing, the program team engages with the apprentice and manager community at least 4-5 times every month. This plan aims to engage program stakeholders regularly, in order to ensure we are on track to meeting the program’s success metrics. This includes setting coffee chats, weekly office hours, team meetings, upskill sessions, spotlight sessions, leadership talks and fun activities. All these engagements are on-site and require the vendors to manage all the event logistics, coordination for a smooth and enhanced experience of the program. The Employee Data Process Design team focuses on designing processes to manage employee data, records, and transactions using standard technologies and processes. The role may require expertise in the employee life cycle, and managing the leave, payroll, and employee database management.
What are we looking for? •Ability to manage multiple stakeholders •Negotiation skills •Strong analytical skills •Written and verbal communication Support the apprenticeship program life cycle (e.g. onboard, streamline program aspects, execute engagement activations, evaluation process, and offboarding) in collaboration with internal and external stakeholders - Support the Program Manager by executing the tasks and action items in running of the program - Establish effective relationships with a variety of cross-functional teams and be responsible for streamlining processes and providing consistent communication with internal and external stakeholders - Support the apprentices in their profession to set them up for success - Establish vendor relations and support them to deliver as per Google’s expectations by tracking their performance and providing regular feedback - Maintain consistency, follow centralized guidelines and adopt best practices in the running of the program - Ensure an inclusive, fair and equitable experience for apprentices - Work on special projects that support the overall apprenticeship program Career readiness: The vendor will be responsible for executing the career readiness plan as prepared by the program team. This would include managing logistics as per agenda, coordination with the third-party trainer, facilitators and the apprentices to effectively build on this critical phase. This would include setting meeting rooms, coordinating tech checks, branding, signages, ensuring food and drinks are available to the attendees and guest speakers, helping them navigate the office space when required and managing any on-site requests. - Off-boarding: The vendor will be responsible to coordinate the exit processes and execute the end of program celebrations for the exiting cohorts. - Liaise with event agency, training provider and other stakeholders during the event planning process to ensure everything is in order. - Manage all event set-up, tear down, and follow-up processes. - Book venues, entertainers, photographers, and schedule speakers. - Conduct final inspections on the day of the event to ensure everything is smooth - Update documentation related to the completion of the program and helping maintain the alumni community
Roles and Responsibilities: •In this role you are required to do analysis and solving of moderately complex problems • May create new solutions, leveraging and, where needed, adapting existing methods and procedures • The person would require understanding of the strategic direction set by senior management as it relates to team goals • Primary upward interaction is with direct supervisor • May interact with peers and/or management levels at a client and/or within Accenture • Guidance would be provided when determining methods and procedures on new assignments • Decisions made by you will often impact the team in which they reside • Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture • Please note that this role may require you to work in rotational shifts


Any Graduation

Please be informed that at any given point in time, you can only have one "Active" application.

Please be informed that at any given point in time, you can only have one "Active" application.

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