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Risk and Compliance Management

Job Location: Noida

Job Number: 9471

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- Job description

OVERALL PURPOSE OF JOB
• Supervises and Supports account to deliver Risk and Compliance (R&C) services across BPO clients, incorporating the full scope of R&C services.
• Supervises team of R&C reps to deliver service management services and have client facing responsibilities.
• Manages the Annual Schedule Project Plan and executes them.
• Liaises with Service Delivery Lead and SDO Team as required. Supports On demand reviews and Mobilization reviews.
• Manage a team of R&C reps in the same location and also cross geography. Engage as Career counselors and performs the performance cycle of the R&C reps.
• Engages in Team Employees Engagement and strives to keep attrition level to minimum and maximizes the Cost efficiency of the R&C team.
• Liaises with Service Management Team as required
Responsibilities/Accountability:
• Risk & Compliance Review:
• Collect performance data from service delivery, etc.
• Evaluate process areas for application of internal controls, inclusion of regulatory and
contractual controls
• Supervise and assist Controls Testing:
• Identify control attributes
• Identify population of transactions
• Determine acceptable sample size
• Evaluate sample items
• Perform metric gap & trending analysis
• Determine acceptability of application of control
• Document results; in cases where control is deficient, provide recommendations for
improvement and define business benefit
• Effectively evaluate review results, weighing the relevancy, accuracy, and perspective of conclusions against the accumulated evidence.
• Be effective in communicating review results, both verbally and in writing, so they are persuasive, placed in the appropriate context, and understood by the recipient/reviewee.
• Drive first draft of client facing reports to final

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

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