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Performance adwords troubleshooting- associate

Job Location: Gurugram

Job Number: 8845


- Job description

The Quality Analyst is accountable for the Quality scores. In addition, this position establishes and manages relationships between the CD team, Key internal Customer, Clients and other stakeholders. This position also promotes a team-oriented environment through people development, strong leadership, continuous improvement, and cross-functional support.

Primary responsibility is to ensure that coaching, training, and Quality Audits are done

The objective of this position is to ensure Quality Audits are done and provide TNI to enable the teams to meet the given customer/client service targets and build/enhance product an communication skills

• Quality Audit
• Trainer
• Coach
• Knowledge management
• Understand Quality Principles
• Training Need Identification

• QA Audits per the process defined
• Documentation and maintaining QR log files on individual level
• Feedback/Refresher sessions
• Overall in-depth Analysis
• QA'ing all DSAT and 10% of CSAT's
• DSAT Analysis
• Share learning from DSAT’s and Quality Results
• Develop self, and maintain knowledge in relevant field at all times.

• Education – Graduation from an accredited college or university; or a level of education that, together with experience and training, enables the applicant to demonstrate the required knowledge and experience
• Two or more years of Professional and Relevant Experience
• Experience on DBM/ DS tool and gcases for 4-6 months
• Must have good Communication Skills
• Must have Good Product and Process Knowledge
• Must have good analytical and judgmental skills

• 1 to 3 years of AdWords experience
• Extensive Quality experience – Audits, Coaching & training

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

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Please note: If you do not require any such support, you would need to directly apply to open positions posted on our careers page.

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