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Performance adwords troubleshooting- associate

Job Location: Gurugram

Job Number: 8845

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- Job description

OVERVIEW:
The Quality Analyst is accountable for the Quality scores. In addition, this position establishes and manages relationships between the CD team, Key internal Customer, Clients and other stakeholders. This position also promotes a team-oriented environment through people development, strong leadership, continuous improvement, and cross-functional support.

Primary responsibility is to ensure that coaching, training, and Quality Audits are done


OBJECTIVE/PURPOSE:
The objective of this position is to ensure Quality Audits are done and provide TNI to enable the teams to meet the given customer/client service targets and build/enhance product an communication skills


ROLES INCLUDED:
• Quality Audit
• Trainer
• Coach
• Knowledge management
• Understand Quality Principles
• Training Need Identification


ACCOUNTABILITIES **:
• QA Audits per the process defined
• Documentation and maintaining QR log files on individual level
• Feedback/Refresher sessions
• Overall in-depth Analysis
• QA'ing all DSAT and 10% of CSAT's
• DSAT Analysis
• Share learning from DSAT’s and Quality Results
• Develop self, and maintain knowledge in relevant field at all times.


JOB REQUIREMENTS AND QUALIFICATIONS:
• Education – Graduation from an accredited college or university; or a level of education that, together with experience and training, enables the applicant to demonstrate the required knowledge and experience
• Two or more years of Professional and Relevant Experience
• Experience on DBM/ DS tool and gcases for 4-6 months
• Must have good Communication Skills
• Must have Good Product and Process Knowledge
• Must have good analytical and judgmental skills

SKILLS REQUIRED:
• 1 to 3 years of AdWords experience
• Extensive Quality experience – Audits, Coaching & training

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

If you require any support for your disability related queries or any disability related assistance for you to be considered for opportunities with Accenture, please send us an email to careersandabilities@accenture.com.
Please note: If you do not require any such support, you would need to directly apply to open positions posted on our careers page.

Accenture has not authorized any agency, company or individual to either collect money or arrive on any monetary arrangement in exchange for a job at Accenture. Accenture's criterion for hiring candidates is merit. Any agency, company or individual offering employment with Accenture in exchange for money is misrepresenting their relationship with Accenture, which has not authorized any such action. If you are approached by any entity or individuals who demand money or any other form of compensation in return for a job offer at Accenture – even if they present themselves as representatives or employees of Accenture – please send the details to Accenture Business Ethics Line.

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