Team Lead/Consultant-Lending Operations

Job Skill:Collections Operations

Designation: Management Level - Team Lead/Consultant

Job Location: Chennai

Qualifications: Any Graduation

Years of Experience: 7-11 years

About Accenture Operations

In today's business environment, growth isn't just about building value-it's fundamental to long-term business survival. So how do organizations sustain themselves? The key is a new operating model-one that's anchored around the customer and propelled by intelligence to deliver exceptional experiences across the enterprise at speed and at scale. You will deliver breakthrough business outcomes for clients-by harnessing talent, data and intelligence to revolutionize their operating models. Operations is one of four services that make up one Accenture -the others are Strategy and Consulting, Interactive and Technology. Visit us at www.accenture.com

What would you do?

You will be aligned to our Financial Services, banking, Insurance, and Capital Market vertical which is focused on helping clients with their tax preparations, insurance coverage, and investment portfolios.

You will be working as a part of the Lending Operations team which prepares retail credit proposals, conducts pre-analysis, do dupe checks, data entry, customer point verifications (CPV), and review income documents in line with the client credit policy, procedures, and turnaround times.

The Collections Operations team focuses on managing collections and disputes such as debt collection, reporting on aged debt, bad debt provisioning, trade promotions, and outperform cash reconciliations. The team is responsible for follow up for missing remittances, prepare refund package with accuracy and supply to clients, record all collections activities in a consistent manner as per client process (tool), delivery of process requirements to achieve key performance targets, and ensure compliance to internal controls, standards, and regulations.

What are we looking for?

We are looking for individuals who have the following skillset:

• Adaptable and flexible
• Detail orientation
• Ability to establish strong client relationship
• Agility for quick learning
• Ability to work well in a team

It would be a value add if you are proficient in:

• Succession Planning
• Underwriting

Roles and Responsibilities

As a team lead you will be expected to:



• Understand and effectively manage the team's governance and performance
• Understand the level of risk & propose mitigation plans and partner with other support teams to resolve requests/issues in a timely manner
• Clearly communicate team goals and deliverables and keep the team updated on changes
• Coach team members and provide the first level advice on procedures/methods
• Solve increasingly complex problems & effectively delegate to develop and groom team members for succession planning
• Maintain client relationships interface through regular connects and emails
• Understand client priorities and problems & help translate actions for the team
• Use innovation to identify opportunities to optimize processes, decrease costs and increase client value
• Use data analytics and story-telling techniques to enhance the client journey

Please note this role may require you to work in rotational shifts.