Citrix Virtual Apps and Desktop Administration Application Tech Support Practitioner
Bengaluru
JOB NO. 632662
Job Description
About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services and Accenture Song-all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at accenture.com
- Project Role :Application Tech Support Practitioner
- Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
- Management Level :10
- Work Experience :4-6 years
- Work location :Bengaluru
- Must Have Skills :
- Good To Have Skills :
- Job Requirements :
- Key Responsibilities : -Perform daily VDI administration, maintenance and upgrades including service packs, patches, hot fixes, and security configurations -Experience in Creation and maintenance of VDI master images -Experience in Creation and maintenance of Desktop pools -Monitor for performance and monitor event alerts and take appropriate action -Must have an extensive working experience with Citrix Provisioning Services 7x PVS or Machine Creation Services MCS in a VDI environment -Windows Patch Management in VDI
- Technical Experience : -Excellent understanding of Azure WVD -Excellent understanding of Azure Fundamentals -Excellent understanding of Citrix Cloud/On-premises Virtual Apps Desktops -Good in Administration of WVD -Good in Administration of Citrix -Excellent understanding of different flavours of VDIlike pooled VDIs, dedicated VDIs -Excellent understanding trouble-shooting skills in above areas -Excellent understanding on ITIL process with managing requests, incidents, change and problem
- Professional Attributes : 1-Good verbal and written communication skills to connect with customers at varying levels of the organization Flexible to work in 24/7 shift 2-Good listening skills and the ability to follow directions and provide feedback 3-React quickly to changing business conditions
- Educational Qualification : Bachelors degree or Equivalent
- Additional Information : 1-ITIL V3 Certified 2-Citrix Certified Administrator
Qualifications
15 years of full time education
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Accenture is committed to providing veteran employment opportunities to our service men and women.
COVID-19 update: The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually.
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