Job Description

About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services-all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 674,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries.We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at

Accenture | Let there be change
We embrace change to create 360-degree value

  • Project Role :Application Tech Support Practitioner
  • Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
  • Management Level :10
  • Work Experience :4-6 years
  • Work location :Gurugram
  • Must Have Skills :
  • Good To Have Skills :
  • Job Requirements :

    • Key Responsibilities : Work within the highly skilled ideal Support Services Team to deliver exceptional 2nd line Network support to our customers Key Responsibilities: -Provide operational support for LAN/WAN/WLAN in a multi-shift 7 x 24 x 365 Operations Center -Monitor and Troubleshoot LAN/WAN/WLAN problems in a global network architecture extending across multiple geographies -Troubleshooting and resolve issues on wired and wireless LAN networks -Coordinate with Hardware/ISP vendors for operational issues

    • Technical Experience : -Expert hands-on knowledge in enterprise level networking -Comprehensive understanding of Layer 2 and 3 protocols -Good knowledge of switching and routing concepts like static, default and dynamic protocols -Solid understanding of TCP/IP or OSI model -Good Knowledge of DNS/DHCP and RADIUS authentication -Good understanding of layer-2 functionalities - MAC, ARP, LACP,STP,VRRP, HSRP, VLANs -Solid knowledge of Wireless technologies Aruba Certification -Experience on HP/Aruba technology

    • Professional Attributes : -Strong communication and interpersonal skills including an ability to convey technical information using non-technical language -Analytics and Troubleshooting skills -Positive and can-do attitude -Willingness to learn and grow -Good Knowledge on MS tools -Flexible and adaptable

    • Educational Qualification : -BE, BTech, MCA equivalent or above -CCNA/CCNP Certification Preferable -Aruba Certification

    • Additional Information : Focused on service delivery and quality of work


15 years of full time education

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