Service Desk Management Application Tech Support Practitioner
Gurugram
JOB NO. 610871
Job Description
About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services-all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 674,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries.We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com
Accenture | Let there be change
We embrace change to create 360-degree value
www.accenture.com
Accenture | Let there be change
We embrace change to create 360-degree value
www.accenture.com
- Project Role :Application Tech Support Practitioner
- Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
- Management Level :12
- Work Experience :1-2.5 years
- Work location :Gurugram
- Must Have Skills :
- Good To Have Skills :
- Job Requirements :
- Key Responsibilities : a: L1 Service Desk Call taking profile b: Respond to the issues reported by customer predominantly through voice and emails, chat, etc c: Identify, investigate, and diagnose the issue d: Provide resolution to customer based on inscope processes e: Follows the incident life cycle as defined by process - log the incident - categorize and document - resolve or assign the incident to relevant assignment group f: Achieve client and Accenture defined targets
- Technical Experience : a: Incident management and usage of ticketing tools b: Advanced Knowledge on O365, MS OFFICE Suite, Active Directory, Hardware and Software related troubleshooting skills c: Three to four years of experience d: Minimum two year of experience in Service Desk domain supporting global customers
- Professional Attributes : a: 24x7 Support, shift and week offs based on project requirement b: 95 hrs shift, 5 days working per week with two weekly offs based on roster c: Flexibility to work in US-Night shifts, weekends and on national holidays
- Educational Qualification : a: Bachelors degree
- Additional Information : Excellent verbal and written communication skills with email etiquette and customer service skill
Qualifications
15 years of full time education
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Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Accenture is committed to providing veteran employment opportunities to our service men and women.
COVID-19 update: The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually.
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