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Technology Support Associate Manager

Job Location: Gurugram

Job Number: 38936


- Job description

Accenture Enterprise Enablement (AEE) is a shared services arm within the Corporate Functions across the globe. AEE is presently 5000+ strong team spread in 7 global locations i.e. Buenos Aires, India, Manila, Dalian, Dublin, Prague and USA. AEE Sales and Operations teams works very closely with Accenture Sales organization and supports all Growth Platforms and Operating Groups. The team is responsible for all kind of sales operations and finance support required for an efficient sales operation. The team provides sales and pipeline data support, works as a PMO to the sales leads and drives sales operations initiatives including sales reviews, business review prep, reporting, analysis, cleansing, finance support, BD monitor and review
Corporate Functions—including Human Resources, Finance, Legal, Marketing and Communications, and Workplace Solutions--offers the essential expertise that enables our more than 394,000 employees to deliver high performance to our clients. Be the engine that powers Accenture, a $31 billion company that provides consulting and outsourcing services to more than 40 industries--including 94 of the Fortune 100, and governments around the world.

• Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes).
• Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
• Plan and implement medium to high risk changes on production systems
• Define team requirements
• Planning and designing new platforms and integrating new technologies into existing infrastructure
• Evaluating new technologies and new releases
• Conducting cost analysis of newly designed platforms and technologies Focus on Accenture and industry standards, policies and best practices
• Analyze and assess the impact and risk of low to medium risk changes on production systems
• Resolve Level1/2 incidents affecting the operation/availability of production systems, through troubleshooting and implementing known fixes
• conduct trend analysis with a focus on proactive identification of events/issues that threaten performance and a consistent & timely resolution and documentation
• Deploy standard repeatable build outs
• Install, configure, patch and maintain appropriate technologies (e.g. servers/databases/network/ storage/software solutions) (Linux, RedHat – WordPress – SharePoint)
• Manage and support backup strategies
• Analyze system performance indicators and recommend improvement actions
• Review the problem management register and identify and implement actions
• Assess/install/maintain third-party tools
• Make proactive suggestions for service improvements
• Demonstrate commitment to Service Excellence
• Coach less experienced staff in the supported products and best practice for production support
• Maintain and update technology documentation
• Identify and propose improvements to the processes and standards as necessary
• Assist in compiling training materials to support operational requirements
• Deploy newly designed platforms/software solutions
• Ensure schematics and design concepts provided by the technical architects are in compliance with published Architecture Technology Standards
• Perform problem management - diagnosis, root-cause elimination activity, escalation, tracking and permanent resolution of complex incidents
• Maintain a high level of knowledge on the deployment of technologies and/or software solutions
• Demonstrate ability to take ownership, be accountable and build loyalty in order to deliver service excellence
• Responsible for ongoing governance of technical integrity and capacity management of systems
• Update standards/project specific documentation as necessary
• Focus on innovation & continued improvement in cost and quality of the technology services

• Graduation in any field (mandatory)
• Post-Graduation in Business Management/Administration or Engineering (optional, not a must have)
• Project Management
• Deep knowledge of MS Office Tools – Including VBA
• Deep knowledge of MS Share Point and OneDrive
• Deep knowledge of Linux Oracle (Red Hat)
• Deep Knowledge of WordPress (including HTML, CSS
• Deep knowledge of coding, using MySQL, JS, and .net based technologies)
• Basic knowledge of reporting tools (Tableau – Qlik- Power Bi)

• Graduation/• Post-Graduation in Business Management/Administration or Engineering

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

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