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CN - Strategy - MC – C&C Services- 11

Job Location: Bengaluru

Job Number: 38876

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- Job description

About Capability Network:
If you are looking for a career with unparalleled global impact, then Accenture invites you to learn more about our rapidly expanding Capability Network. Over 2,000 management consulting and strategy professionals work in the Capability Network at Accenture. Based in a network of prominent locations, Capability Network professionals specialize in providing cutting-edge Industry and Functional expertise and leveraging the power of Accenture to bring measurable value to our clients worldwide.

Key responsibilities of the role:
• Develop business requirements, solution design for implementation of CRM solutions. Strategize the change process and assist client in implementing an effective CRM solution
• Provide probable solution options for customer service sales processes and functional architecture and act as an SME for full scale CRM implementation
Collect, formulate, and disseminate best practices on solution positioning and delivery for customers and formulate into intellectual property to grow our practice and library of tools; pro-actively identify existing or pending knowledge gaps and act to address them

Experience

• CRM Business Analyst with 2-4 years of experience in CRM solution/design/implementation (4+ CRM implementations of decent size)
Extensive experience of hands-on roles in implementing CRM, specifically in the areas of solution or functional design, prescriptive business requirements assessment and solutioning, leading and coordinating solution design, and deployment across multi-dimensional team
• Bachelor’s degree in related field or equivalent experience. MBA is preferred CRM functional certifications in SFDC - Sales, Service (good to have in additional CRMs)

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

If you require any support for your disability related queries or any disability related assistance for you to be considered for opportunities with Accenture, please send us an email to careersandabilities@accenture.com.
Please note: If you do not require any such support, you would need to directly apply to open positions posted on our careers page.

Accenture has not authorized any agency, company or individual to either collect money or arrive on any monetary arrangement in exchange for a job at Accenture. Accenture's criterion for hiring candidates is merit. Any agency, company or individual offering employment with Accenture in exchange for money is misrepresenting their relationship with Accenture, which has not authorized any such action. If you are approached by any entity or individuals who demand money or any other form of compensation in return for a job offer at Accenture – even if they present themselves as representatives or employees of Accenture – please send the details to Accenture Business Ethics Line.

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