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- Project Role :Cloud Services Operations
- Project Role Description :Act as liaison between the client and Accenture operations teams for support and escalations. Communicate service delivery health to all stakeholders and explain any performance issues or risks. Ensure Cloud orchestration and automation capability is operating based on target SLAs with minimal downtime. Hold performance meetings to share performance and consumption data and trends.
- Management Level :9
- Work Experience :6-8 years
- Work location :Bengaluru
- Must Have Skills :Enterprise Network Operations
- Good To Have Skills :No Technology Specialization
- Job Requirements :
- Key Responsibilities : Responsible for providing technical support for customers Global voice network environment including but not limited to network incident identification, documentation, escalation and resolution - Lead support for Sev1 and Sev 2; proper handover to follow sun support - Provide timely updates to GCC and exec management Troubleshooting support for complex phone issues such as SIP, TDM and hardware support Support NICE Call recording, Screen and PCI compliance hardware and administration
- Technical Experience : -Experience: 5 years experience in -Telecommunications and networking -Knowledge and Skill: - Knowledge of voice and telecommunication technology including SIP - Consultative and communication skills Analytical ability - Proficient knowledge in ACD, Vectoring, Voice Network Design and Administration - Basic level Training in Voice Network Tools Proficient knowledge in 1 of the following, basic knowledge in the others:
- Professional Attributes : - Good verbal and written communication skills to connect with customers at varying levels of the organization - Ability to operate independently and make decisions with little direct supervision - Flexible to work in 24/7 shift
- Educational Qualification : Education: Related Bachelors degree or equivalent experience
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