Accenture | Let there be change
We embrace change to create 360-degree value
- Project Role :Cloud Operations Engineer
- Project Role Description :Manage the cloud infrastructure environment through cross technology administration (OS, databases, virtual networks), execution of scripting and monitoring automations. Manage the environment incidents with a focus on service restoration. Act as operations support for all computer, network, storage, security, or automation incidents /requests.
- Management Level :10
- Work Experience :4-6 years
- Work location :Bengaluru
- Must Have Skills :Infrastructure Service Management
- Good To Have Skills :Change Management,Cloud Infrastructure
- Job Requirements :
- Key Responsibilities : A Responsible for the delivery of Contractual and Operational Reports B He/She will be the POC for Clients,Service Delivery Managers and Delivery teams C Need to provide Weekly, Monthly Analysis of tickets D Drive Improvement though automation and analytics E Work closely with the Service Delivery Manager to identify and implement Service Improvements demonstrating an increase in the quality of service and reduction in cost F Responsible delivery of, Incident, Problem,Change Configuration mgmt
- Technical Experience : A:Expertise in understanding of Cloud environment ,Incident , change and Problem management B:Should have managed Client transitions C:Hands on experience in working in a multi-client environment D:Should have worked on Automations initiatives E:Hands on experience in Service NOW
- Professional Attributes : A:Ability to co-ordinate with multiple teams across all domains B: Good verbal/written communications C Need to be ITIL Certified
- Educational Qualification : 15 Year Full time Education
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