Accenture | Let there be change
We embrace change to create 360-degree value
- Key Responsibilities : • Develop complex IVR and custom intergarations/self-service utility required for Contact Center. • To understand the end user need, provide and build custom solutions that required Contact Center operatiosn. • Responsible for providing support, maintenance of the company's Contact Center environments.
- Technical Experience : • Strong Experience in Contact center suite of products with hands-on experience in voice, email and chat. • Build complex self-service IVR applications and integrations with webservices and Database(platform can be Cloud/Cisco CVP Call Studio/Avaya/Genesys). • To setup CI/CD workflows • Automation experience in IVR self-service, dialer, Callback IVR, Survey IVR, reporting interface, database ETL (TSQL), Java, JS, PowerShell, Python etc On Technologies like XML, REST, JSON,OAuth2..etc • Development of CVP Call Studio Java custom elements using cisco provided API. • Design and build Complex Finesse Gadget to integrate with self-service IVR. •Technically understand the call-flows, architecture and integrations. • Additional Skills : HTML/CSS, Java, C#, PHP, SQL. • Hands on experience in Contact Center ops and voice platform.
- Professional Attributes : 1: Customer Handling skills 2: Good Communication Skills
- Educational Qualification : Graduate
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