Job Description

About Accenture: Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries — powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With 514,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at www.accenture.com

  • Project Role :SW/Application Tech Support Practitioner
  • Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
  • Management Level :8
  • Work Experience :8-10 years
  • Work location :Gurugram
  • Must Have Skills :Microsoft 365
  • Good To Have Skills :No Technology Specialization
  • Job Requirements :

    • Key Responsibilities : a Work as an SME and help the team on technical issues b Regular Interaction with client and provide summary/report of issues and achievements c Ensure zero surprise escalations from client The Lead needs to ensure local management is aware of any potential escalations d Assist in Tier 2/3 support activities for production operations of office 365 e Lead technical projects through design, build, test and deploy phases

    • Technical Experience : a Should have 6 to 8 years in managing large Exchange Online and Azure Active Directory environment b Must needed Tools: Office 365 and Azure AD c Well versed with security aspects and maintain system security as per industry standards

    • Professional Attributes : Candidate should have very good communication skill and experience on handling multinational customer Good analysis and troubleshooting skill Good learning and team mentoring attitude

    • Educational Qualification : BE or Equivalent

    • Additional Information : NA

Qualifications

15 years of full time education

We have been alerted to the existence of fraudulent messages asking job seekers to set up payment to cover various costs associated with establishing employment at Accenture. No one is ever required to pay for employment at Accenture. If you are contacted by someone asking for payment, please do not respond, and contact us at india.fc.check@accenture.com immediately.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

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