Job Description

About Accenture: Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries — powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With 506,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at www.accenture.com

  • Project Role :SW/Application Tech Support Practitioner
  • Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
  • Management Level :9
  • Work Experience :6-8 years
  • Work location :Kolkata
  • Must Have Skills :Microsoft Windows Desktop Management
  • Good To Have Skills :Microsoft System Center Configuration Manager,Microsoft Windows 10
  • Job Requirements :

    • Key Responsibilities : 1Incident management through procedures and troubleshooting techniques 2Participate in customer meetings, present briefings, and provide weekly status reports to customer management 3Provide desktop support over remote sessions to end users 4Provide application troubleshooting for applications like MS office,chrome,firefox,etc 5knowledge on imaging desktop/laptop

    • Technical Experience : 1Should have hands-on experience with Software application and OS installationWindows 7 and 10,configuration,and troubleshooting and upgrading workstations from Windows 7 to Windows 10 2Experience with customizing desktop PC and printer hardware to meet user requirements 3Should also have experience with performing manual software installed Should have knowledge on components like windows defender,hyper V roles,etc 4knowledge and proficiency in providing support Windows OS 7 and 10

    • Professional Attributes : 1Good analytical and logical skills 2Comfortable to work in 247 environments 3Demonstrates awareness of Technology strategy, key initiatives and issues and how these impacts their area 4Excellent communication verbal and written

    • Educational Qualification : 1 Btech Computer engineering 2 Prefer to have Microsoft Certification


Qualifications

15 years of full time education

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All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

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