Unified Communication and Collaboration Operations Cloud Operations Administrator
Bengaluru
JOB NO. 259456
Job Description
About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services-all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 514,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com
Accenture | Let there be change
We embrace change to create 360-degree value
www.accenture.com
Project Role : Cloud Operations Administrator Project Role Description : Work with the Service Delivery Manager to perform capacity management, billing/show back operations, and cost optimization activities across multiple cloud environments.
Management Level : 8
Work Experience : 8-10 years
Work Location : Bengaluru
Must Have Skills : Unified Communication and Collaboration Operations
Good To Have Skills : Cloud Infrastructure
Job Requirements :
Accenture | Let there be change
We embrace change to create 360-degree value
www.accenture.com
- Key Responsibilities : A:Accountable Lead - to Provide L2/L3 team end to end help Support, Outage Issues Troubleshooting bridge, Cisco Remote TAC ticket B:Monitor Auto Alerts in MAP/Ping Plotter /monitoring tools etc and alert the teams accordingly and notify the group, daily checklist C:Accountable Lead to handle avoid Multiple Ticket issues for same concern ticket Assignments to all lower teams D:Leading Escalation on any burning issues coming to project DL based on users concerns and key words /reminders
- Technical Experience : A:Strong understanding of Detailed telephony Infra, VoIP signaling standards and telecommunications protocols B:Must have Hands-on experience on Telephony or Industry standard PBXs, CUCM, IPT, Call Center Technologies hands on experience CUCM, UCCX, SIP/MGCP/H323, hunt group, dial peer pattern , Global Dial Plan , Translation pattern/profile/rule , Unity Voice Mail, CTI, CRM IVR Integration, CVP, VXML, Cube, SBC, SIP Proxy C:Detailed knowledge on QoS, SBC V-Gateways, Network Basics, Expressway
- Professional Attributes : 1 Must have Interpersonal skill, 2 Flexible working in the shift 3 Change, Problem , Patch management 4 Believe in team work , collaborations , positive outlook and attitude
- Educational Qualification : 15 years of full time education
Qualifications
15 years of full time education
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Current Employee - Software Test Engineer in Bangalore
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