Accenture | Let there be change
We embrace change to create 360-degree value
- Key Responsibilities : A:Accountable Lead - to Provide L2/L3 team end to end help Support, Outage Issues Troubleshooting bridge, Cisco Remote TAC ticket B:Monitor Auto Alerts in MAP/Ping Plotter /monitoring tools etc and alert the teams accordingly and notify the group, daily checklist C:Accountable Lead to handle avoid Multiple Ticket issues for same concern ticket Assignments to all lower teams D:Leading Escalation on any burning issues coming to project DL based on users concerns and key words /reminders
- Technical Experience : A:Strong understanding of Detailed telephony Infra, VoIP signaling standards and telecommunications protocols B:Must have Hands-on experience on Telephony or Industry standard PBXs, CUCM, IPT, Call Center Technologies hands on experience CUCM, UCCX, SIP/MGCP/H323, hunt group, dial peer pattern , Global Dial Plan , Translation pattern/profile/rule , Unity Voice Mail, CTI, CRM IVR Integration, CVP, VXML, Cube, SBC, SIP Proxy C:Detailed knowledge on QoS, SBC V-Gateways, Network Basics, Expressway
- Professional Attributes : 1 Must have Interpersonal skill, 2 Flexible working in the shift 3 Change, Problem , Patch management 4 Believe in team work , collaborations , positive outlook and attitude
- Educational Qualification : 15 years of full time education
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