- Role :SW/Application Tech Support Practitioner
- Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
- Must Have Skills :Service Desk Remote Technology Support
- Good To Have Skills :Advanced Service Desk Resolution Management
- Job Requirements :
- Key Responsibilities : 1 Managing outage call spike/enterprise application down effectively 2 CSAT Strong drive for customer satisfaction 3 To be able to think out of box and drive cost reduction
- Technical Experience : 1 Good feedback giving skills 2 Excellent communication skills, with neutral accent 3 Excellent written communication skills with email etiquettes 4 Good problem solving and analytical skills with good knowledge on MS_Excel reporting and MS_PPT - power point presentations 5 Good interpersonal skills 6 Fundamental Technical knowhow on system trouble shooting 7 Good knowledge of incident management and reporting tools
- Professional Attributes : 1 Experience in handling team strength more than 10 2 Good problem solving and analytical skills with good knowledge on MS_Excel reporting and MS_PPT - power point presentations 3 Incident management and usage of ITSM 4 Experience in performing QA feedback 5 Flexible in working 24/7 environment 6
- Educational Qualification : graduate
- Additional Information : 5 Predominantly Voice Interaction support and also through email, chat remote support 6 24x7 Suppor
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