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Service Management Operations

Job Location: Bengaluru

Job Number: 157670


- Job description

Accenture Technology powers our clients’ businesses with innovative technologies—established and emerging—changing the way their people and customers experience work, life and entertainment. Join Accenture Technology and you’ll translate the operational needs of the world’s governments and leading businesses into the innovative technical solutions that will enable them to better serve their customers—your friends, family and neighbors.You’ll deliver everything from point solutions for a single business function to large, long-term outsourcing services, to complex systems integration installations spanning multiple businesses and functions. You’ll create custom-designed solutions or integrate our technology platforms with their operations.

Role :Cloud Services Operations
Role Description :Act as liaison between the client and Accenture operations teams for support and escalations. Communicate service delivery health to all stakeholders and explain any performance issues or risks. Ensure Cloud orchestration and automation capability is operating based on target SLAs with minimal downtime. Hold performance meetings to share performance and consumption data and trends.
Must Have Skills :Service Management Operations
Good To Have Skills :No Technology Specialty
Job Requirements : Sound knowlege on SM processes Responsible for delivery of change, incident, problem and configuration management for assigned clients and reduce backlogs Provide SM point of contact for Onshore and Offshore teams Perform an operation SM hands on role including: a Monitor, manage and prioritize all service alligned queues ensuring service levels are maintained b Ensure CAB/ change process is complied to with delivering business and IO requests c First escalation point and manager of severity 1 incidents including internal and client communications d Create Major Incident Reports MIR/RCA and monitor progress of MIR/RCA actions e Monitor and manage all severity incidents and manage SLAs f Identify incident trends and manage to root cause resolution g Own delivery of service reporting including daily, weekly and monthly service performance reports SPRs
15 years of full time education

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

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