Business Analyst

💼 Role Overview

We are seeking a talented Salesforce Business Analyst to join the Business & Technology Integration team. In this role, you will analyze business processes, identify organizational needs, and design technology-driven solutions that align business objectives with Salesforce capabilities.

You will work closely with stakeholders, contribute to strategic decision-making, and collaborate across multiple teams to deliver impactful business transformation initiatives.

🚀 Key Responsibilities

• Analyze current business processes, systems, and operational models.

• Gather, document, and synthesize business and technical requirements.

• Design future-state business processes and technology solutions.

• Develop detailed process maps and business documentation.

• Collaborate with stakeholders to align business needs with Salesforce solutions.

• Support business transformation and continuous improvement initiatives.

• Provide insights and recommendations to enhance project scope and solution effectiveness.

• Analyze data trends, customer feedback, and operational metrics to improve outcomes.

• Collaborate across multiple teams and contribute to key business and technical decisions.

• Mentor and support junior team members by sharing knowledge and best practices.

🛠️ Required Skills & Experience

• ✅ Salesforce Business Analysis — 4+ years

• ✅ Stakeholder Management & Cross-Team Collaboration — 4+ years

• ✅ Decision Making & Problem Solving — 4+ years

• ✅ Leadership & Team Collaboration — 3+ years

• ✅ Intermediate proficiency in:

  • Business Process Analysis Tools

  • Salesforce Development

  • Business Process Design

  • Requirements Analysis

  • Business Model Strategy

🌎 Additional Requirements

• 🇺🇸 Advanced English proficiency (written and spoken)

• 🏢 Hybrid work model

• 📍 Locations:

  • Monterrey

  • Mexico City

Monterrey

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.

We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.

At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.

Join Accenture to work at the heart of change. Visit us at www.accenture.com.

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