Application Support Engineer

Network Engineering Senior Analyst | Full time | Experience: 2-5 years

Job No. 14186635 | Bengaluru

Job Description

Summary: As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve technical challenges, ensuring the seamless operation of essential applications and systems. You will engage in proactive monitoring and maintenance, contributing to the overall efficiency and reliability of business processes while continuously enhancing your problem-solving skills in a fast-paced environment. Roles & Responsibilities: - To handle 24/7 Network Operations as per shift timings including weekend support. - To take ready ownership of incidents assigned to the queue in Service Now. - To perform Level 1 troubleshooting readily and update the tickets in timely manner - Pass on the tickets / incident details to the next level of escalation within the SLA. - Develop and provide trend data and analysis on various reporting within the team. - Participate in client and service management reporting as required." Professional & Technical Skills: - Good knowledge and troubleshooting experience of MPLS, BGP, MP-BGP,OSPF,GRE and IP Sec tunnels, QoS,Nexus/Switching concepts - Basic knowledge and troubleshooting experience of Firewalls (Cisco, Juniper, Fortinet), VPN Technologies. - Experience in troubleshooting issues on large enteprise networks. - Understanding of ITIL framework and processes. - Working knowledge of Service Now - Exposure to various Network Management Tools (HP, Splunk etc)." - The candidate should have experience in troubleshooting issues on large enteprise networks. - Strong analytical and communication skills (written / oral) required. - Excellent time management skills and strong attention to detail - Basic skills in MS Excel / MS Power Point Tasks " Additional Information: - The candidate should have minimum 3 years of experience in Enterprise Network Operations. - This position is based at our Bengaluru office. - A 15-year full time education is required. - Bachelor's Degree or higher in Science/Computer Science /Electronics or any other relevant field. CCNA/CCNP certification will be an advantage.

Locations

Bengaluru

Additional Information

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.

We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.

At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.

Join Accenture to work at the heart of change. Visit us at www.accenture.com.

Important Notice

We have been alerted to the existence of fraudulent messages asking job seekers to set up payment to cover various costs associated with establishing employment at Accenture. No one is ever required to pay for employment at Accenture. If you are contacted by someone asking for payment, please do not respond, and contact us at india.fc.check@accenture.com immediately.