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IBM Tivoli Monitoring

Job Location: Noida

Job Number: 139856

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- Job description

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With more than 394,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com
    
     Role : SW/Application Tech Support Practitioner Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
    
     Must have Skills : IBM Tivoli Monitoring
    
     Job Requirements :
    
     To carry out standard Operations activities within the Shift Operations teams in accordance with defined operating processes and procedures The Delivery Centre provides IT outsourcing services for multiple clients hosted globally The monitoring and out of hours management of incidents for these services is an important part of the service and is the responsibility of the Operations Team Reporting and Time Management
    
     MAIN ACTIVITIES: Monitor OEM grid Monitor DB status and resolve any L1 issues Report and escalate to L2 Monitor Agent status and action on unresponsive agents Manage OEM alerted Table space alerts Monitor OEM Disk usage events Monitor OEM Listener status Monitor Filesystem Space Available Monitor Memory Utilization Monitor Swap Utilization Monitor Run Queue Length 5 minute average Monitor CPU in I/O Wait Monitor Disk Device Busy Critical Event Monitoring and out of hours Delivery Centre Service Desk for multiple client services Ensuring service availability in accordance with SLAs Incident Management Raising, Resolving, Callout / Escalation, Queue Management, liaison with off-shore resources Change Management Impacting, Approving, Implementing, Queue Management and elements of Release Management CR coordination on weekends Batch Processing Monitoring and Execution of Critical Batch Processing to SLAs Carrying out daily checklist tasks including client reporting Reporting Daily and Ad-hoc Operational Reports Remote Datacenter Management - Raising Requests for Remote Hands, Access and Delivery.
    
Full Time Graduation

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