Job Skill: Workforce services
Designation: Career Level - 10-Analyst
Job Location: Mumbai
Qualifications: Any Graduation
Years of Experience: 5-7 years
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You will be aligned with our Business Operations vertical and help us supervise the day to day operational and administrative activities, ensuring that all processes are followed / executed and that deadlines are met.
You will be working as a part of Workforce Management team which is into the process of maximizing performance levels and competency for an organization. The process includes all the activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling and analytics.
You will be responsible for Workforce services where in you will be required to track progress from staffing, logistics and change management perspective and highlight any deviations. You will be involved in short term planning and management, maintaining internal forecasts and track forecast accuracy. You will be monitoring scheduling efficiency and recommend schedule changes, hours of operation etc. to meet the optimum utilization of agents and seats.
Roles and Responsibilities
In this role you are required to do analysis and solving of increasingly complex problems. Interaction is with peers within Accenture before updating supervisors. Likely has some interaction with clients and/or Accenture management. Minimal instruction on daily work tasks and a moderate level of instruction on new assignments will be provided. Decisions made by you impact your own work and may impact the work of others. In this role the person would be an Individual contributor and/or oversees a small work effort and/or team
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