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O2C Customer database handling Or Credit vetting

Job Location: Noida

Job Number: 1212

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- Job description

OVERALL PURPOSE OF JOB

The purpose of the job is to ensure customer database/account maintenance which includes creation of new customer accounts and modification of existing customer accounts in ORACLE Database.



PROCESSES

• Adherence to policies and procedures

• New Customer Account processing

• Customer account set-up/maintenance

• Completing export compliance check related to denied parties

• Customer database management

• Send customer account creation/update notifications to employees

• Archiving, records retention and audit support

Responsibilities/Authorities

Responsible for delivering the following services:



• Processing new customer accounts and modification of existing customer accounts in ORACLE Database within the established SLA and Operational Metrics.

• Archiving, records retention and audit support.

• Understanding the Process and supporting in smooth transition(s).

• Resolving Business Unit Queries.

• Identification of areas for process improvement.

• Ensure compliance with Client's policies and practices.

• Providing inputs for periodic reviews and MIS

• Participation in team events / initiatives

• Proactively Escalate issues that require intervention/ clarification from senior leadership.



Graduates/ Postgraduates (in commerce/accounts)/ CA Inter/ ICWA

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