Junior Application Support Specialist
Accenture is a leading global provider of a broad range of professional services in strategy and consulting, interactive marketing, information technology and business operations services, with digital capabilities in all of these areas. With more than 800,000 employees worldwide, we serve clients in more than 120 countries.
About the role
Join our Tech Support team in Budapest and start your career in IT Application Support!
In this role, you’ll learn how to manage and resolve application incidents for SAP ByDesign, a leading cloud-based ERP solution used across Europe.
Working within an ITIL-based service environment, you’ll collaborate with experienced professionals, supporting business users and gaining hands-on experience with enterprise systems.
This opportunity invites you to develop your expertise in IT Service Management with enthusiasm and dedication. Join us in making a meaningful impact through your valuable contributions.
What will you do
- Receive, log, and track application incidents and service requests using ticketing tools (ServiceNow or Jira)
- Communicate with business users in English (and German, if applicable) to understand and resolve issues effectively
- Support technical teams in coordinating issue resolution and monitoring service-level targets (SLAs)
- Document incident details and escalate recurring issues following ITIL best practices
- Participate in continuous learning — including structured training on SAP modules and other enterprise systems
- Contribute to an international support team focused on technical excellence and customer satisfaction
What we expect
- Basic IT understanding and strong motivation to build a career in IT support or enterprise applications
- Positive, coachable mindset and willingness to learn new tools, systems, and business processes
- Education or certification in IT, Computer Science, or a related field
- Minimum 1-2 years of experience in relevant related skills
- Working knowledge of ITSM or ticketing tools (e.g., ServiceNow, Jira)
- Hungarian and English fluency (spoken and written) is required; German language skills at B2+ level are a strong plus
- Prior exposure to SAP systems (ByDesign, ABAP, Basis, FI, CRM, SRM, or SCM) is beneficial but not mandatory — all secondary skills will be taught on the job
- Strong communication, organization, and problem-solving skills
What we offer
- A structured on-the-job training program and continuous learning opportunities
- Exposure to global IT service operations and SAP environments
- A supportive, international work culture focused on collaboration and growth
- Long-term engagement within a global tech organization
- Attractive Base salary
- Wide range of benefits included cafeteria, bonuses, Medicare private health insurance package, life insurance, AYCM sport card, family-oriented benefits, company shares on a discount price
Budapest
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Accenture is committed to providing veteran employment opportunities to our service men and women.
Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.
We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.
At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.
Join Accenture to work at the heart of change. Visit us at www.accenture.com.