Asset Management Engineer - Charging Infrastructure
About Accenture Industry X:
A new area within Accenture Hungary is Industry X, an advanced, digitally-enabled planning and investment approach for manufacturing and asset-intensive industries. In your role within the Industry X team, you’ll help clients take advantage of significant market opportunities as digital technology moves across industries. You’ll help them transform their product, manufacturing and product-related service value chains. As part of Accenture, you’ll benefit from tailored career management and specialist skills that will fuel your ambitions in the Industry X space.
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Are you passionate about eMobility and technical operations?
Are you excited about working on complex charging infrastructure and supporting large-scale, mission-critical electrical installations in an international environment?
Would you like to play a key role in ensuring the reliable operation of charging infrastructure while collaborating with customers, service partners, and internal teams?
Then join Industry X and contribute to the digitalization and operational excellence of eMobility solutions.
What will be your responsibilities:
- Supporting technical (remote) commissioning of electrical installations within charging infrastructure
- Acting as the central contact point for second-level technical support, including remote analysis and product configuration
- Monitoring the operation of charging infrastructure and ensuring compliance with agreed service levels
- Ensuring fast, efficient fault clearance and well-functioning service processes
- Taking responsibility for the selection, coordination, management, and qualification of service providers
- Providing second-level technical support to resolve errors related to charging stations and their services upon request from customer service
- Initiating and following up on third-level support, internally or with external service providers, when issues cannot be resolved at second level
- Coordinating ticket processing together with the customer service team, prioritizing second-level cases to ensure timely resolution
- Training and supporting the customer service team by sharing technical expertise, enabling more issues to be resolved at first-level support
- Communicating directly with customers via e-mail and phone to identify, analyze, and resolve technical issues
- Planning and monitoring maintenance activities at charging stations and managing service partners accordingly
- Creating, maintaining, and continuously improving processes, work instructions, and routines to support efficient and effective technical error resolution
Required skills and qualifications:
- Engineering degree or equivalent technical education
- Strong technical understanding of electrical installations, ideally charging stations or eMobility infrastructure
- Experience in Asset Management, including FMECA and Root Cause Analysis
- Professional experience in eMobility and/or servicing of electrical installations
- Solid experience in technical documentation and structured technical processes
- Professional written and spoken English and communicational German are mandatory
- Strong communication skills and the ability to interact confidently with customers, service partners, and internal teams
- Structured, solution-oriented mindset with a strong sense of responsibility
What we offer:
- Cafeteria - Budget for benefits based on your choice
- Refer-a-Friend - get a bonus in the employee referral program
- Flexible working arrangements (Flex-work, Telework)
- Wide range of leading-edge training (including language courses)
- AYCM sports pass card
- Family oriented benefits
- Competitive compensation package, paid overtime, and insurance
- Company shares on discount price
- Employee assistance program (counseling by mental health therapist, legal or financial advice)
Budapest
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