COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

Job Description

 

Your responsibilities in this role will be:

 

Coordinating the resolution end-to-end between 1st and 2nd level support and the project owners, suppliers and resolver teams
Handling Incidents and Regular Service Activities
Managing ticketing systems and E-Mails
Ensuring the availability of the monitored applications and their monitoring, independent error analysis of technical errors
Problem Management
Release Management
Creation and adaptation of the system documentation and briefing documents



Qualifications

You will need:
 
Advanced German and good English skills
Strong problem resolution and communication skills 
MS Office knowledge
Comprehensive technical knowledge
ITIL Foundation is an advantage
Good Spanish is nice to have       
 
 
We offer:

Cafeteria - Budget for benefits based on your choice

Refer-a-Friend - get a bonus in the employee referral program

Flexible working arrangements (Flex-work, Home Office)

Wide range of leading-edge pieces of training (including language courses)

AYCM card

Family-oriented benefits

The competitive compensation package paid overtime and insurance

Company shares on discount price

                          

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

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