Your responsibilities in this role will be:
Coordinating the resolution end-to-end between 1st and 2nd level support and the project owners, suppliers and resolver teams
Handling Incidents and Regular Service Activities
Managing ticketing systems and E-Mails
Ensuring the availability of the monitored applications and their monitoring, independent error analysis of technical errors
Creation and adaptation of the system documentation and briefing documents
Strong problem resolution and communication skills
MS Office knowledge
Comprehensive technical knowledge
ITIL Foundation is an advantage
Good Spanish is nice to have
Cafeteria - Budget for benefits based on your choice
Refer-a-Friend - get a bonus in the employee referral program
Flexible working arrangements (Flex-work, Home Office)
Wide range of leading-edge pieces of training (including language courses)
The competitive compensation package paid overtime and insurance
Company shares on discount price
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Accenture is committed to providing veteran employment opportunities to our service men and women.
Life at Accenture
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