Accenture Song - Ecommerce Transformation Consultant
About Accenture Song:
Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: sales and growth, product and experience design optimisation; technology and experience platforms; creative, media, and marketing strategy; and campaign, content, and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology, and intelligence. Visit us at: www.accenture.com/song.
Job Description:
We are seeking an experienced professional with deep expertise in growth strategy, front office transformation, and ecommerce, with a focus on one or more of the following industries: retail, consumer goods, hospitality, and travel.
Key areas of focus include ecommerce, digital commerce transformation, sales (advisor) effectiveness/enablement, go-to-market strategies, B2B/B2C direct-to-customer growth, channel strategy, lead management, and sales operating model design. Additional experience in marketing, service strategy, and other industries is a plus.
You are a problem solver with strong project delivery experience in industry or consulting, comfortable working in fast-paced, agile environments. You have experience managing executive-level client relationships as a trusted advisor, facilitating workshops, developing business recommendations, and building business cases for innovative solutions (e.g., AI/Gen-AI enabled capabilities). You balance project delivery responsibilities with managing project progress and client relationships.
Key Responsibilities:
Ecommerce & Thought Leadership
Define and enable ecommerce sales and growth strategies to help clients achieve top-line objectives, focusing on digital commerce, omnichannel strategies, and sales transformation.
Understand client needs, develop tailored solutions, and deliver high-impact projects to transform sales and ecommerce organizations.
Build and sustain client relationships as a trusted advisor, helping them advance their ecommerce and sales capabilities.
Manage and coach junior team members while growing your own expertise to maintain Accenture’s thought leadership in ecommerce and digital transformation.
Create and develop eCommerce campaign briefs and execution E2E delivery, QA and go live.
Delivery Execution
Design and execute large-scale ecommerce transformation programs, including current state assessments, target state design, and operating model transformations.
Implement business changes that drive industry-specific, functional, and digital operating model transformation, with a focus on ecommerce platforms and solutions.
Analyze and synthesize technology needs, selecting the most relevant tools and techniques to meet client requirements, including Commerce platforms, CRM, CDP, Loyalty programs, and MarTech solutions.
Manage implementation engagements, from client buy-in to planning, budgeting, deliverables, and risk assessment, with heavy client engagement and large delivery teams.
Sales & Origination
Originate, qualify, and close new opportunities for Accenture, including ecommerce enablement, go-to-market strategies, direct-to-customer growth, and sales operating model design.
Drive pipeline opportunities from initial idea to contract to implementation, leveraging Accenture’s capabilities across Song, Strategy & Consulting, Technology, and Operations.
Manage performance and profitability of sold deals, identifying opportunities for extension, cross-sell, or up-sell.
Experience, Attributes, and Qualifications:
Required Qualifications:
5+ years of industry experience in one or more of insurance, banking, wealth management, retail, consumer goods, and travel, with a focus on ecommerce, sales, operations, product, or strategy roles. Within which, ideally 2+ years of experience in consulting, with expertise in engagement management, business development, and leading complex programs/transformations.
Robust understanding of ecommerce strategy, digital commerce platforms, omnichannel strategies, sales enablement, go-to-market strategies, direct-to-customer growth, lead management, and sales operating model design.
Experience supporting strategic recommendations for critical experiences, products, or services, managing a P&L or business development pipeline, or providing enterprise-level business or technology advisory to executives (VP/SVP or C-suite level).
Preferred Qualifications:
Strong communication (written and spoken) and interpersonal skills, including compelling storytelling for executive audiences and the ability to engage diverse stakeholders.
Proven client relationship development and management skills.
Experience implementing Commerce platforms, Experience platforms, CRM, CDP, Loyalty programs, MarTech solutions, and/or Sales Transformation initiatives.
Passion for helping clients solve complex ecommerce and customer experience challenges while supporting strategic transformations.
Familiarity with front-line sales and commerce organizations, ready to apply knowledge to optimize and transform ecommerce and sales solutions.
Energized by working in agile, fast-paced environments and excelling in team collaboration.
#LI-GM
Hong Kong
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