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IT Customer Service Representative - Chicago

Software/Application/Cloud Tech Support Analyst | Early Career | Full time
Job No. 14117997 | Chicago, IL
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We Are:
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and, Interactive, Technology, and Operations services, all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 778,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners, and communities. Visit us at www.accenture.com.

You Are: The Infrastructure Shared Services for Accenture group is the internal global IT organization for Accenture. We run the daily IT operations ranging from workstation support, AV support, network infrastructure, and in-office technology support.

The Work:

  • Log and resolve service requests using ServiceNow
  • Provide technical support to users both in person and remotely
  • Demonstrated expertise in troubleshooting and supporting Windows 11 operating systems
  • Experience with inventory management and asset tracking
  • Windows image deployment using Microsoft Autopilot
  • MacOS & basic Intune familiarity with ability to reimage & deploy
  • Clean and sanitize laptops and chargers to maintain hygiene standards
  • Prepare laptop shipments by packaging, labeling, and placing them in the designated pickup area
  • Provide support for Microsoft Teams meetings in conference and meeting rooms
  • Provide support for mobile devices including iOS and Android

This role is 100% in office, based in Chicago, IL.

Here's What You Need:

  • Minimum of 1 years of experience in desktop support or IT help desk roles

  • Proficiency in Office 365 and Windows operating systems

  • Excellent written, verbal, and interpersonal communication skills, with a strong focus on reliability, punctuality, and customer service

  • Capable of working independently and collaboratively, with adaptability to new technologies and processes

  • Familiarity with imaging and workstation setup procedures

  • Ability to lift and transport IT equipment up to 30 lbs as needed

  • Highschool Diploma or GED

Bonus Points If:

  • Bachelor's degree in information technology, Computer Science, or related certifications

  • It would be good if the candidate had an interest and experience working with Accessible technologies to support our Accessibility Center initiatives.

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.
We anticipate this job posting will be posted until 06/04/2026.

Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here:

U.S. Employee Benefits | Accenture

Role Location                                Hourly Salary Range

California                                           $23.13 to $49.57

Cleveland                                            $21.39 to $39.66

Colorado                                            $23.13 to $42.84

District of Columbia                         $24.62 to $45.63

Illinois                                                 $21.39 to $42.84

Maryland                                           $23.13 to $42.84

Massachusetts                                  $23.13 to $45.63

Minnesota                                         $23.13 to $42.84

New York                                           $21.39 to $49.57

New Jersey                                        $24.62 to $49.57

Washington                                      $24.62 to $45.63

Chicago, IL

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.

We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.

At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.

Join Accenture to work at the heart of change. Visit us at www.accenture.com.