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Assistant Payroll Consultant

Job Location: Prague

Regional Description: Czech Republic

Job Number: 00568310


- Job description

Job Summary: 

Assistant Payroll Consultant will provide support to in-country HR, Finance and payroll managers within the client´s subsidiaries in scope.  The APC will function as Contact Bridge between client and the Payroll Processing Vendors. APC will function as the escalation point for a cluster of client´s countries in respect of the delivery of:

Payroll Service Delivery & Payroll Inquiry Management

Continuous Improvement & Change Control

Relationship & Compliance Management 

Key Responsibilities: 

Role Accountability:

Single Point of Contact/ Relationship Management

Act a single point of contact for in-country client´s Payroll, HR and Finance managers for payroll related queries

Directly interact with the client´s Payroll Managers on a business-as-usual basis for all matters relating to Payroll Services for the cluster of assigned countries

Report on status and performance in conjunction with the Payroll Managers for the cluster of assigned countries 

Be owner of regular payroll meetings with both Client and the Payroll Processing Provider

Be owner of monthly payroll service review meetings with both client and the Payroll Processing Provider

Provide day to day relationship management of Payroll Provider for the provision of the Payroll Processing Services, and promote a successful working relationships between client and the Payroll Provider(s)

Participate in, and represent client’s interests in, Payroll Provider(s) performance reviews, steering committees and global payroll service reviews relating to the governance of the Payroll Provider(s) Services

Facilitate the resolution of issues between client, Accenture and Payroll Processing Vendors

Understand the contract inside out, be able to determine when an issue requires a change request

Act as change owner in change request process; i.e. act as Payroll stakeholder on behalf of client for change requests, project work orders and global payroll service reviews initiated under the Payroll Provider(s) Agreement and manage payroll change requests and call offs initiated under the Payroll Provider(s) Agreement through the agreed process.

Provide project management support to ensure Payroll Provider(s) progress against timelines and budgets agreed with client (generated under approved change requests and project work orders initiated under the Payroll Provider(s) Agreement)

Service Delivery & Management

Oversee the timely (in line with the payroll calendar cut off dates) and accurate payroll administration service delivery for the cluster of assigned countries

Proactively communicate & facilitate the resolution of issues including the root cause analysis

Act as the primary escalation point on Service Issues for the cluster of assigned countries

Conduct service reviews for end-to-end payroll service delivery

Perform a high-level view of payroll administration data for obvious errors, omissions and inconsistencies

Act as a point of contact for the performance of general Payroll escalation issue management, and facilitation of resolution between client and the Payroll Provider(s)

Report Payroll Provider(s) metrics and SLAs within the standard monthly reporting pack

Monitor Payroll Provider(s) performance against quality and SLA’s and provide operational and SLA reporting

Escalate country specific issues relating to the Payroll Provider Services to client´s senior management

Proactively communicate on payroll administration issues with all stakeholders

Continuous Improvement & Change Control

Drive the continuous improvement for cluster of assigned countries

Support project during transition and ongoing service delivery

Identifying potential changes to Services and capture these changes – in close cooperation with the Payroll Managers 

Consolidate the tracking and reporting of proposed and in-flight transformation initiatives for the cluster of assigned countries

Coordinate and schedule regular process transformation reviews

Compliance Management

Support the adoption of Payroll process standards and procedures defined by the client, and monitor Payroll Provider(s) compliance

Proactively engage with client´s Payroll Manager on issues concerning payroll compliance, in case of escalations provide root cause analysis

Manage the completion of compliance documentation as defined by client, make sure that payroll controls are adhered by all parties 

Support the execution of internal or external audits and payroll compliance reviews as defined by the client

Ad-hoc Requests

Respond in a timely manner to Ad-Hoc payroll admin requests from the client and Payroll processors based on the approved change requests (where required)


Education:    High school degree level acceptable

Language:    Fluency in English and one Service Delivery Language (advantage)

Work Experience:  3+ years of relevant experience from HR admin or Finance admin area

Knowledge/Skills Requirements:

Strong displayed problem solving and analytical skills

Experience in Service Performance reporting (SLA, KPI) and Operational Excellence

Stress resistant

Leadership/Organizational abilities

Experience of HR Operations is desirable

People Management experience

Understanding of Business Process Outsourcing

Good communication skills (written and verbal)

Self-Motivated, positive attitude and approach

Client Specific Requirements (if appropriate):

Excellent MS Office skills (Excel)

Language and skill level – Fluency in English and one other European language related to service delivery (advantage)

HR admin – 3+ years of experience (advantage)

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