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Procurement and AP Operations Associate with Dutch

Job Location: Prague

Regional Description: Czech Republic

Job Number: 00562510


- Job description

Whilst working within Accenture and Client systems, the Procurement and AP Operations Associate would be responsible for some or all of the following processes:
Service Desk Support
  • Provide telephone and email support to European end-users
  • Respond to Client queries in a prompt and accurate manner
  • Assist end-users on the end-to-end procure-to-pay process (Requisitions, Orders, Contracts, Invoicing, Payments)
  • Act as a trusted advisor regarding buying channels, use of preferred suppliers and payment terms in compliance with the Client’s policies
  • Develop strong understanding of relevant policies and procedures, as well as compliance and risk regulations, to appropriately mitigate risk/exposure 
Purchase Requisition and Invoice Processing activities
  • Approve Purchase Requisitions by determining quality and completeness of request based on defined set of rules
  • Propose updates to the existing compliance tools
  • Report on requisition enablement and compliance
  • Occasionally handle Spot Buy requisitions
  • Invoice processing – special cases which require contact with the client and suppliers.
  • Solving holds on invoices as per process instructions + solving of rejections
  • Create/Update of Procedures
  • Month and closure activities and responsibilities
  • Other duties as directed by the Team Leader
Vendor Management
  • Support enablement of suppliers
  • Maintain the existing pool of vendors up to date to ensure buying opportunities
Contract Administration
  • Resolve queries related to the contracting process
  • Create and route contracts in the Contract Management tool per Client’s policies
  • Enable contracts by creating/approving compliance terms
Performance Support
Opportunities to support team supervisors in non-operational activities
  • Quality Check of the queries handled by the team
  • Ensure respect of SLAs
  • Handle escalations, carry out Root Cause Analysis
  • Suggest and implement process improvements
  • Report on team performance and compliance
  • Prepare and provide training and mentoring to team members
  • Responsible for customer/Supplier satisfaction survey results
You will interface directly with suppliers and end-users (Client) either by email or phone and use different integrated technologies to ensure a high level of Client satisfaction and the efficiency of the Procure-to-Pay processes.

Qualifications & Experience

  • Outstanding communication and interpersonal skills
  • Project management, organizational and time management competencies
  • Team player
  • Basic Microsoft Office Knowledge
  • English plus Dutch, both Level C1.
  • Procurement and/or AP background is a plus

Travel required for initial knowledge transfer activities (in Spain - 4-5 weeks)

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