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Marketing & Communications Support Analyst with French

Job Location: Prague

Regional Description: Czech Republic

Job Number: 00561718


- Job description

Accenture Direct Team provides marketing, event support and media monitoring to Accenture Marketing & Communications (M&C) globally. Accenture Direct ASG manage requests from vendors and clients by phone and through, pre-qualifying and tracking new business leads through the sales cycle. Supporting and working with the M&C teams in Austria, Switzerland and Germany on key client business events and conferences as well as database management, response management, campaign management, communications, and general marketing projects.
Role & Responsibilities
  • New Business Leads & Service Requests:
    • Pre-qualify and track new business leads through the Accenture sales cycle. Document details of all customer interactions in Siebel / CRM Tool.
    • Work with M&C / Client Account teams to ensure leads are followed up & responded to.
    • Inbound phone lines in French
    • Reporting – quarterly and ad hoc as required.
  • MMS - Salesforce:
    • Create & manage ASG marketing campaigns, consolidate and prepare client invite & audience email lists, create & update contact records, campaign status reporting, ongoing management and monitoring of campaigns
    • Ensure data quality and integrity in MMS (Manage my Sales), and adherence to key dates and actions.  
  • Event Support:
    • Create and consolidate client and audience lists for ASG events and programs, supporting local M&C teams
    • Communications including shared mailbox management, email invitations, internal communications. 
    • Database management (Excel / SharePoint) – RSVP & response management.
  • General / Marketing Support:
    • General marketing and project support, as required.
    • Learn and maintain a good knowledge of Accenture's organization and primary offerings
  • Fluency in French (C1/native) and English
  • Knowledge and experience of Siebel or similar tool, an advantage
  • Proven and strong database management & MS Office skills – especially Excel
  • Strong communication and organizational skills
  • Excellent attention to detail with a strong sense of personal accountability and ability to work independently
  • Proactive with a focus on ideas and innovation
  • Adaptable with good technical know-how, to easily navigate, understand & use new tools, processes etc.
  • Bachelor's degree with focus on marketing or related job experience (customer service, marketing & communications, event management)

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