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Payroll Admin with Finnish and English

Job Location: Prague

Regional Description: Czech Republic

Job Number: 00530245

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- Job description

 
Payroll Administrator is responsible for direct and indirect contact with the customers of the client and aims to provide superior service in terms of timely and accurate inquiries management. This role is also responsible for timely and accurate processing of payroll inputs and execution of internal/external controls.
Furthermore, Payroll Administrators may be requested to be involved in cross-training for other processes or client, off-cycle transactional activities or continuous improvement projects.
 
Responsibilities:
  • Execute the process accurately and timely (processing payroll inputs and inquiries, performing controls)
  • Work strictly upon agreed processes, ensure the process documents are followed
  • Perform internal/external controls for quality assurance
  • Update/create process documentation as requested
  • Adhere to contractual service levels (SLAs, KPIs, RMs)
  • Actively contribute to knowledge sharing within the team
  • Actively participate in the identification of opportunities for process improvements
  • Participate in knowledge transfer if required
  • Support and sustain positive work environment that fosters team performance through own work and behavior
  • Perform ad hoc tasks when necessary
 
Role Accountability:
 
  • Accountable for the quality and timely delivery of their own work
  • Adhering to processes and policies approved by client and Accenture


 

 
Operational tasks
  • Deliver a service to the client in timely and quality manner
  • Demonstrate excellent problem solving ability, escalates to expert or
supervisor when necessary
  • Perform ad-hoc tasks as necessary
  • Flexible approach and actively look for ways to grow skills and experience
 
 
Relationships:
 
Reports to:                             Payroll Admin Team lead                           
 
Coaches:                                 Payroll Administrators, SMEs
 
Internal Relationships:         Delivery Teams, Assistant Payroll Consultants, Service Delivery Lead
 
External Relationships:         Client´s HR, Finance teams and employees, Payroll
Provider specialists, Vendors
 

 

 

 

 

Qualifications:
 
Education:                              High School level acceptable
 
Language:                              Fluency in English and at least one other European language related to service delivery
 
Work Experience:                  Admin experience, see Skills requirements below  
 


 
Knowledge/Skills Requirements:
 
  • Strong detail orientation
  • Strong displayed problem solving and analytical skills
  • Excellent client handling skills
  • Excellent communication and interpersonal skills
  • Stress resistant
  • Self-Motivated, positive attitude and approach
  • Flexibility to take on additional responsibility and tasks
  • Payroll experience is an advantage
  • Customer service experience is an advantage

Business Area Specific Requirements:
 
  • Language and skill level – Fluent in service delivery language
  • Excellent MS Office skills (especially MS Excel)
  • SAP/CRM experience as advantage
  • Working hours – Country or client specific service delivery hours

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