ServiceNow Business Process Manager
We Are:
A global professional services organization, which includes being a vital services partner to the world’s major cloud providers — ServiceNow, AWS, Azure, Google, and others. Choose Accenture and make delivering innovative work part of your extraordinary career!
The Accenture ServiceNow Business Group’s platform-led approach unites the industry and technology transformation expertise of Accenture with ServiceNow to deliver on the promise of digital business. We help our clients thrive in the cloud continuum, reimagine service and customer operations, and modernize work to achieve the full potential of the platform.
Learn more about ServiceNow at Accenture Here
You Are:
A transformation maven with the skills to help clients meet the challenges of digitization. Your superpower? Using your know-how, creativity, and analytical powers to solve clients’ most complex business problems to help their companies do more. And you possess the communication and people skills to inspire teams to bring their A-game. Ready to put your talents to work in our ServiceNow Practice?
The Work:
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The ServiceNow Business Process Manager will be part of an Accenture team and will be accountable for delivering Industry Best Practice guidance, collaborating with customers to achieve their business outcomes using ServiceNow.
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The Business Process Consultant must be an excellent communicator, tactful diplomat, problem solver and out of the box thinker – with the ability to understand and respond to customer and business needs in rapidly changing business environment.
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The position requires a deep understanding of the business of the customer and the new system, features and functionality to identify and document all needed changes and adjustments required to enable business operation for users and processes which will interact with the system.
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This role will lead all process and design workshops for the project and be a trusted advisor with the customer throughout the engagement.
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Strong interpersonal skills, a customer focused approach and an ability to work with cross-functional teams are required to be successful in this role.
Travel may be required for this role. The amount of travel will vary from 25% to 100% depending on business need and client requirements
Here’s What You Need
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Minimum 4+ years’ experience working in the ServiceNow platform.
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Minimum 4+ years’ experience in leading workshops, requirements gathering, process definition, process improvement and re-engineering.
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Minimum 4+ years’ experience developing requirements documentation, project artifacts, process documents and creating user stories.
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Minimum 4+ years’ experience identifying how to meet business requirements using ServiceNow.
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Bachelor's degree (in Business or IT related field preferred) or equivalent (minimum 12 years) work experience. (If associate’s degree, must have minimum 6 years work experience)
Bonus Points If
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ITIL v4 Managing Professional or Strategic Leader Certification
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Agile Scrum Product Owner Certification
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ServiceNow CSA (Certified System Administrator) and any additional ServiceNow certifications.
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Demonstrate excellent communication skills both verbal and written and presentation and facilitation skills.
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Advanced MS Office skills (Word, Excel, Visio and PowerPoint)
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Extensive experience in process management competencies.
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Agile Scrum Master certification
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Demonstrated ability in consulting engagements providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems by focusing on providing options which identify the pros and cons of those options and the risks and impacts of each option.
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.
We anticipate this job posting will be posted until 06/06/2026.
Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here:
U.S. Employee Benefits | Accenture
Role Location Annual Salary Range
California $94,400 to $266,300
Cleveland $87,400 to $213,000
Colorado $94,400 to $230,000
District of Columbia $100,500 to $245,000
Illinois $87,400 to $230,000
Maryland $94,400 to $230,000
Massachusetts $94,400 to $245,000
Minnesota $94,400 to $230,000
New York $87,400 to $266,300
New Jersey $100,500 to $266,300
Washington $100,500 to $245,000
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Equal Employment Opportunity Statement
We are looking for people with their own life story and out-of-the-ordinary resume. Individual, not just like the rest. Different rather than conventional. Diversity is our strength and an essential element of Accenture’s corporate culture. We want an inclusive and open working environment in which everyone can be their natural selves. Everyone is welcome to apply to Accenture, regardless of origin, creed, disability, age, nationality, marital status, partnership status, sexual orientation, gender or other legally protected reasons.
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.
We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.
At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.
Join Accenture to work at the heart of change. Visit us at www.accenture.com.