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Operation Support Analyst

Istanbul Job No. 11723514 Full-time - On-Site

Job Description

About Industry X

A new area within Accenture Digital is Industry X, an advanced, digitally enabled, innovative, planning and investment approach for manufacturing and asset intensive industries. In your role within our Industry X team, you ll help clients take advantage of significant market opportunities as digital technology moves into the core of the industry in product development and manufacturing environments. You ll help them transform their product, manufacturing and product related services value chains in Products, Communications, Media, High Tech, Chemicals, Mining, Oil Gas and Utilities. As part of Accenture Digital, you ll benefit from tailored career management and specialist skills that will fuel your ambitions in the Industry X space.

We are looking for a motivated Operation Support Analyst for Manufacturing Applications in the Life Sciences industry.

What's in it for you?

  • You can either work remotely, hybrid or on site,
  • Flexible hours
  • Life Health insurance with wide coverage including spouse and children
  • Meal allowance
  • Employee Referral Bonus Program
  • Performance rewarding bonus promotion
  • Birthday day off
  • No dress code needed
  • Personal ongoing learning budget
  • Accenture Recognition points that can be turned into gift cards, holiday offers, etc.
  • Working on international projects with a globally diverse team
  • A fast paced technology environment
  • An Employee Assistance Wellness Program including access to telephone counseling, webinars, training, interactive tools, online and digital content
  • Personalized career development plan with People Leads
  • Buddy system to support your integration

Job Description:

  • Ability to help resolve workflows tools and technical questions for the customer efficiently and effectively.
  • Provide basic troubleshooting and guidance to customers in resolving their issues.
  • Ability to ask probing questions to help identify and diagnose problems.
  • Experienced in troubleshooting, documenting, and refining

    Note: Working days for this position are between Wednesday and Sunday, so Monday and Tuesday will be days off.


Interpersonal Skills

  • Excellent problem solving skills
  • Proven customer support service skills
  • High attention to details
  • Self motivated with a strong sense of accountability
  • Ability to think out of the box for complex issues.
  • Excellent communication, advanced English reading, writing, listening and speaking skills
  • Experienced in writing technical documents
  • Strong analytical and interpersonal skills

Technical Skills:

  • 2-3 years of experience required with minimum of a Bachelor s Master s Degree in Computer Science Engineering
  • Experience with issue tracking tools like JIRA or ServiceNow
  • Proven excellent debugging skills
  • Working knowledge of SAP or MuleSoft or Intient is added advantage.

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