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Adobe Experience Platform (AEP/RTCDP) and Adobe Journey Optimizer (AJO) Practitioner

Business Architecture Senior Analyst | Early Career | Full time
Job No. R00356536 | Multiple Locations
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We Are:

Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence. Visit us at: www.accenture.com/song

 

There will never be a typical day at Accenture Song, but that’s why people love it here. The opportunities to make a difference while working on exciting client initiatives are limitless in this ever-changing space.


You Are:
An experienced Adobe Journey Optimizer (AJO) Developer to join our digital experience team. The ideal candidate will have hands-on experience designing, developing, and implementing personalized customer journeys using AJO and Adobe Experience Platform (AEP). This role requires a mix of technical expertise, problem-solving ability, and collaboration with business and marketing teams to deliver impactful customer experiences.

 

The Work:

  • Design, configure, and develop customer journeys, campaigns, and decisioning logic within Adobe Journey Optimizer.
  • Collaborate with marketing, business, and technical teams to translate requirements into personalized cross-channel experiences (Email, Push, In-App, SMS, etc.).
  • Integrate AJO with Adobe Experience Platform (AEP), including Real-Time CDP, Decisioning, and Offer Management.
  • Implement and optimize audience segmentation, triggers, and event-based journeys using AJO and AEP data.
  • Develop and maintain personalization logic using JSON, Jinja, and AEP schema.
  • Work with APIs, SDKs, and connectors for data ingestion and outbound activation.
  • Ensure campaigns comply with privacy regulations (GDPR, CCPA, CASL, etc.) and organizational data governance policies.
  • Collaborate with QA and testing teams to validate journey performance and troubleshoot issues.
  • Monitor, analyze, and optimize journey performance metrics to drive continuous improvement.



Here’s What You’ll Need:

  • Minimum of 3 years of hands-on experience with Adobe Journey Optimizer (AJO) and Adobe Experience Platform (AEP).
  • Strong understanding of customer data platforms (CDPs), event-based triggers, and identity resolution.
  • Experience with personalization scripting (e.g., Jinja, JSON, JavaScript/AMPscript knowledge is a plus).
  • Familiarity with email/SMS/push campaign execution and best practices.
  • Knowledge of data modeling, XDM schemas, and segment definitions in AEP.
  • Understanding of APIs, data flows, and integrations with external systems.
  • Ability to troubleshoot campaign and journey performance issues.
  • Strong collaboration and communication skills with both technical and non-technical stakeholders.
  • Experience with Adobe’s SDKs and Data Collection technologies.
  • A minimum of a high school diploma or GED is required for this position
  • English is required for this position as this role will regularly interact with stakeholders across Canada, US and other countries across our Global footprint where English is the common language. Due to the significant high volume of interactions with these English-speaking stakeholders, which is inherent to this position, it is not possible to reorganize the company's activities to avoid this requirement.

 

Bonus points if:

  • Adobe Certified Expert – Adobe Journey Optimizer or Adobe Experience Platform certification.
  • Familiarity with marketing automation best practices and customer journey orchestration.

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location,
role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation, based on full-time
employment, for roles that may be hired as set forth below.
The recruiting efforts for this position are intended to fill a brand new position.
The base pay range shown below is intended as a guideline to reflect the majority of offers for this role.
It does not represent a maximum limit — in some cases, actual compensation may exceed the range where appropriate.


Information on benefits is here.


Role Location Annual Salary Range
British Columbia/Ontario/New Brunswick $69,450 to $119,450

Toronto, Ontario

Calgary, Alberta

Montreal, Quebec

Ottawa, Ontario

Vancouver, British Columbia

Requesting an Accommodation

Accenture is committed to providing equal employment opportunities, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you require accommodation during the recruitment, assessment or selection process for a disability or other protected ground under applicable human rights legislation, please notify your recruiter or contact us toll free at 1 (877) 889-9009.

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It is currently our objective to assign our people to work near where they live. However, given the nature of our business and our need to serve clients, our employees must be available to travel when needed.

To provide you with the most effective recruiting process, Accenture may use artificial intelligence to create insights on how your candidate information matches the requirements of the role you have applied to. The final decision will always be taken by the hiring team after considering your candidate profile in full. During the application process, you can choose to opt out of this artificial intelligence screening process and be rest assured that this will not negatively impact your opportunity for employment with Accenture.

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.

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Join Accenture to work at the heart of change. Visit us at www.accenture.com.

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