ServiceNow Business Process Consultant
A global professional services organization, which includes being a vital services partner to the world’s major cloud providers — ServiceNow, AWS, Azure, Google, and others. Choose Accenture and make delivering innovative work part of your extraordinary career!
The Accenture ServiceNow Business Group’s platform-led approach unites the industry and technology transformation expertise of Accenture with ServiceNow to deliver on the promise of digital business. We help our clients thrive in the cloud continuum, reimagine service and customer operations, and modernize work to achieve the full potential of the platform.
If you have experience on ServiceNow and expertise in architecting and designing solutions, and helping clients develop innovative solutions that always offer the best customer experience and optimize internal interactions, then we want to meet you.
You’ll have an opportunity to shine and work collaboratively with a very strong ServiceNow team across Canada, helping our clients leverage the power of technology to address their pressing business needs.
Learn more about ServiceNow at Accenture Here
The work:
Within the ServiceNow group, the Business Process Consultant is responsible for collaborating with clients to design, optimize, and implement business processes leveraging the ServiceNow platform.
Responsibilities
• Work with clients to provide leadership on best practices in multiple ServiceNow modules: ITSM, ITOM, FSM, SPM, CSM, HR, Security, Asset Management (HAM/SAM), Platform/Integration, Portal/UI, GRC
• Understand and utilize ServiceNow methodologies, collateral and accelerators
• Gather, understand and document requirements from clients
• Conduct gap analysis and assessments to identify the delta between ServiceNow and current processes
• Assist with the vision, design, build and implementation of ServiceNow solutions
• Develop and execute test scripts for ServiceNow implementations
• Prepare for and facilitate workshop sessions including demonstrations of ServiceNow platform capabilities
• Create requirements stories, process documentation and training guides
• Participate in project team collaboration sessions with Project Manager, Solution Architects, and ServiceNow Technical Consultants
• Provide support for existing ServiceNow solutions and recommend opportunities for enhancements
Basic Qualifications:
• A bachelor's degree or college diploma in a business-related field
• 4 or more years of hands-on experience with ServiceNow
• Previous experience in ServiceNow upgrades
• Previous experience with one or more ServiceNow modules
• Superior facilitation and presentation techniques, strong teamworking skills
• Ability to professionally represent Accenture with clients
Nice to have:
• ServiceNow Certified System Administration designation
• Certifications in one or more ServiceNow modules
• Reliability clearance eligibility
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location,
role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation, based on full-time
employment, for roles that may be hired as set forth below.
The recruiting efforts for this position are intended to fill a brand new position.
The base pay range shown below is intended as a guideline to reflect the majority of offers for this role.
It does not represent a maximum limit — in some cases, actual compensation may exceed the range where appropriate.
Information on benefits is here:
Role Location Annual Salary Range
British Columbia/Ontario/New Brunswick $69,450 to $119,450
Toronto, Ontario
Calgary, Alberta
Ottawa, Ontario
Regina, Saskatchewan
Vancouver, British Columbia
Requesting an Accommodation
Accenture is committed to providing equal employment opportunities, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you require accommodation during the recruitment, assessment or selection process for a disability or other protected ground under applicable human rights legislation, please notify your recruiter or contact us toll free at 1 (877) 889-9009.
Equal Employment Opportunity Statement
All employment decisions shall be made without discrimination based on any characteristic protected by applicable federal, provincial or territorial human rights legislation, including age, race, creed, color, ethnic origin, religion, sex, place of origin, ancestry, disability status, sexual orientation, gender identity or expression, genetic information, marital status, family status, citizenship, record of offences (where applicable) or any other protected ground.
Job candidates will not be obligated to convictions for which a record suspension (formerly known as a pardon) has been granted, except as permitted or required by applicable law.
Accenture is committed to supporting current and former members of the Canadian Armed Forces and other veterans.
Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.
Other Employment Statements
It is currently our objective to assign our people to work near where they live. However, given the nature of our business and our need to serve clients, our employees must be available to travel when needed.
To provide you with the most effective recruiting process, Accenture may use artificial intelligence to create insights on how your candidate information matches the requirements of the role you have applied to. The final decision will always be taken by the hiring team after considering your candidate profile in full. During the application process, you can choose to opt out of this artificial intelligence screening process and be rest assured that this will not negatively impact your opportunity for employment with Accenture.
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.
We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.
At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.
Join Accenture to work at the heart of change. Visit us at www.accenture.com.