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System and Network Support Specialist

Sofia Job No. r00215963 Full-time - On-Site

Job Description

We are looking for an IT technical support for IT systems, infrastructure and customer support. The person will be reporting to country IT Lead.
Job Responsibilities:
You will undertake some or all of the following:
  • From requirements gathering through deployment, work with business users on system initiatives with responsibility for maintaining product road maps and detailed project plans
  • Work closely with business users, maintain and continually enhance business systems including reporting and analysis capabilities to meet ever-changing business requirements
  • Ensure the application is active and operating according to service commitments for assigned deliverables
  • Ensure application maintenance work is being followed according to quality standards
  • Ensure that primary support toward installation of application releases into production is being provided
  • Assist in monitoring the budget by providing estimated-time-to-complete (ETC) and actuals for assigned tasks
  • Anticipate, identify, track and resolve issues and risks affecting the application
  • May create operational documentation for the application
  • Work across the Service Delivery Lifecycle on engineering solutions for new system roll-outs, major/minor enhancements, and/or ongoing maintenance of existing applications


  • 2-3 years at IT systems technical support and administration, customer technical support and IT projects deliverables
  • Experience with Citrix will be considered a strong advantage
  • CCNA/CCNP will be an advantage
  • Advanced knowledge of Application Lifecycle Management and Remediation
  • Excellent communication and collaboration skills
  • Ability to multitask and prioritize task
  • Workstation support, Citrix administration, AD Administration, ServiceNow


  • Career Counselling

  • Additional paid time off

  • Flexible home office policy

  • Flexible benefits

  • Luxury health & dental insurance

  • Life insurance

  • Food vouchers

  • Fuel card/Public transport card

  • Multisport cards

  • Employee Assistance Program

  • Bonuses for special occasions

  • Options to buy shares

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