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Senior Technical Business Analyst - eCommerce

multiple locations +view all Job No. r00196931 Full-time - Hybrid

Job Description

The role is available for Sofia, Plovdiv, Ruse, Varna and Burgas.

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, Accenture Song — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 738,000+ people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries.

Our Technology Center solves industries’ and organizations’ most challenging problems with leading-edge technologies. Our Bulgarian Technology team is currently implementing complex global projects in a vast portfolio of industries – e-commerce, retail, insurance, banking, telecommunications, automotive, public sector, travel and culture.

We are looking for Senior Technical Business Analyst who works with and advises client stakeholders & technical delivery team to accomplish the project goals. You will use your excellent analytical skills and creativity to solve the business problems of our clients, identify and unlock value for them through the innovative application of key trends, business, and technology solutions.

The priority of the Technical Business Analyst role would be elaborating system and functional requirements for various e-commerce and product information management projects in order to integrate new features or improvements, to enhance or adapt existing systems and platforms.

In addition to the typical Business Analyst skills, the Technical Business Analyst possesses very good technology understanding and feels comfortable engaging in technical discussions on a deeper level with both the business and the technical teams.


  • Solid knowledge and at least 2 years’ experience in eCommerce domain
  • Experience with Salesforce Commerce Cloud B2C knowledge is a strong plus,
  • Run workshops or meetings and present ideas/concepts and solutions to technology and business stakeholders,
  • Gather and analyze business requirements and perform business analysis,
  • Identify and define user stories and use cases,
  • Define minimum viable scopes and program/product roadmaps,
  • Possess deep understanding and experience with Agile methodologies,
  • Develop and maintain a prioritized product backlog and refining it for Scrum team sprints,
  • Develop and hold a fundamental understanding of end-to-end customer experience, platform/solution/product integration and its dependencies,
  • Stay on track with business commitments and deliverables,
  • Proficient in project management and planning,
  • Curious in learning new technologies, concepts, platforms, and tools,
  • Salesforce certification is a plus
  • IIBA certification is a plus

The Rest of the qualities, you know them:

  • Flexibility in using different technologies / platforms
  • Leading and organizing teams of various sizes
  • Client-facing skills
  • Travel availability (short/long term)
  • Ability to shift gears quickly and cope with change
  • Analytical & detail-oriented
  • Confident, proactive, and self-motivated
  • Disciplined and “Team first approach” oriented


  • Employee Assistance Program
  • Career Counselling
  • Hybrid working regime
  • 30 days paid days off
  • Options to buy shares
  • Luxury health & dental insurance
  • Bonuses for special occasions
  • Certification
  • Food and gift vouchers
  • Multisport cards


Plovdiv, Sofia

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