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Customer Success Representative / Solution Area Specialist (with German
Sofia
Job No. r00184339
Full-time - Hybrid
Job Description
ABOUT ACCENTURE
Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song - all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 710,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.
As of 2022, we have been recognized among Fortune's World's Most Admired Companies for 20 consecutive years.
In Bulgaria, we have established:
Our Technology Center solves industries’ and organizations’ most challenging problems with leading-edge technologies. Our goal is to promote digital transformation at scale and fast-paced innovation that enables our clients to grow revenue and become the next and best versions of themselves. Our Technology team is currently implementing complex global projects in a vast portfolio of industries – e-commerce, retail, insurance, banking, telecommunications, automotive, public sector, travel and culture. We are a leading system integrator for SAP, Microsoft, Oracle, IBM, Salesforce, Adobe, Workday, and other innovative technology partners. Some of the platforms we actively integrate are SAP Commerce Cloud, Intershop, MuleSoft, Adobe AEM, IBM Sterling, CommerceTools, etc. but we are also building custom solutions from scratch, i.e. based on microservices. We work with Java, JavaScript/Typescript, React, Angular, and Python. We partner and actively work with the biggest cloud providers like AWS, Google, Azure, etc. Bring your skills, curiosity and true self to work and enjoy the boundless opportunities for growth!
Our Intelligent Operations specializes in insurance, digital inside sales, and compliance as a service. What is ‘Intelligent Operations’? It means applying a strategic approach to advance companies’ operating models. It’s about transforming the business through technology, processes and people. Intelligent Operations drive innovation, create better experiences for customers and enable employees to make faster and smarter business decisions.
Within Operations, we are growing our Digital Inside Sales (DIS) team. Our groundbreaking approach to sales brings clients the right combination of trusted technical sellers and innovative technology, powered by data and insights.
Our teams are proficient in either one or more of the following languages: English, French, German, Italian, Spanish, Portuguese, Dutch, Greek, Arab, Turkish, Russian, and many more. We offer multiple opportunities for development, upskilling and re-skilling programs that improve and build up your professional skills. Previous experience in the field is not obligatory – to stay on top, we invest in our people’s training and development.
Join us to deliver long-term value and transformation for our clients!
Key Essentials:
Assist clients in post-sale onboarding, product utilization, and pursue contract renewal/expansion opportunities
Collaborate to drive change management, share solution implementation best practices, and address customer issues to ensure successful transformation
Gain an in-depth understanding of partners’ business goals in their respective markets, offering educated insights to help them to succeed
Act as the dedicated subject matter expert, demonstrate knowledge of product portfolio for client utilization
Partner with client to understand their strategic and tactical goals to produce new pipeline in existing accounts
Work with end users and operational decision makers
Qualifications
Basic Qualifications:
Relevant experience in sales or account management
Language(s) Required: German- minimum level C1 required.
Preferred Qualifications:
Bachelor’s degree
Utilisation of interpersonal skills to communicate and foster positive business relationships
Deep understanding of customers’ concerns and the ability to troubleshoot as needed
Experience working with CRM systems and ability to surface sales/process/technical insights from customer conversations
Project Specific Requirements:
The Customer Success Representative - internally also known as Solution Area Specialist (SAS) - directly supports specific Microsoft Solutions (Azure, Office 365, Windows Server, SQL Server, Dynamics 365) to provide Presales Technical Assessments to customers and partners. As a specialist you will ensure each customer contact will be a professional and encouraging experience to accurately address the needs of the customer like providing support on technical inquiries via phone, video conference or email, assisting customer’s licensing and features in the supported solution.
You should have a Computer Science degree or equivalent work experience in Cloud services or IT infrastructure administration/support. Experience with Cloud solutions, preferably with Microsoft Cloud Services (IaaS, PaaS, SaaS), Modern Workplace or Dynamics.
Ideally, you should be certified in at least one of the following areas: MTA in Office 365 98-369 or MS-100, Microsoft Azure Certified AZ-900 or AZ-103, D365 Cert: MB-900, Windows Server Cert 98-365, SQL Server Cert 98-364.
Location: Sofia, Bulgaria
Work Model: Hybrid
Benefits:
We really value our employees and therefore we offer a substantial remuneration package for all roles, which includes:
Career Counselling
Additional paid time off
Flexible home office policy
Flexible benefits
Luxury health & dental insurance
Life insurance
Food vouchers
Fuel card/Public transport card
Multisport cards
Employee Assistance Program
Bonuses for special occasions
Options to buy shares
