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Licensing Specialist with English

Sofia Job No. r00177074 Full-time

Job Description


Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song - all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 710,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. 


As of 2022, we have been recognized among Fortune's World's Most Admired Companies for 20 consecutive years.  


In Bulgaria, we have established 

  • Our Technology Center solves industries’ and organizations’ most challenging problems with leading-edge technologies. Our goal is to promote digital transformation at scale and fast-paced innovation that enables our clients to grow revenue and become the next and best versions of themselves. Our Technology team is currently implementing complex global projects in a vast portfolio of industries – e-commerce, retail, insurance, banking, telecommunications, automotive, public sector, travel and culture. We are a leading system integrator for SAP, Microsoft, Oracle, IBM, Salesforce, Adobe, Workday, and other innovative technology partners. Some of the platforms we actively integrate are SAP Commerce Cloud, Intershop, MuleSoft, Adobe AEM, IBM Sterling, CommerceTools, etc. but we are also building custom solutions from scratch, i.e. based on microservices. We work with Java, JavaScript/Typescript, React, Angular, and Python. We partner and actively work with the biggest cloud providers like AWS, Google, Azure, etc. Bring your skills, curiosity and true self to work and enjoy the boundless opportunities for growth! 

  • Our Intelligent Operations specializes in insurance, digital inside sales, and compliance as a service. What is ‘Intelligent Operations’It means applying a strategic approach to advance companies’ operating models. It’s about transforming the business through technology, processes and people.  Intelligent Operations drive innovation, create better experiences for customers and enable employees to make faster and smarter business decisions.  

Within Operations, we are growing our Digital Inside Sales (DIS) team. Our groundbreaking approach to sales brings clients the right combination of trusted technical sellers and innovative technology, powered by data and insights. 

Our teams are proficient in either one or more of the following languages: English, French, German, Italian, Spanish, Portuguese, Dutch, Greek, Arab, Turkish, Russian, and many more. We offer multiple opportunities for development, upskilling and re-skilling programs that improve and build up your professional skills. Previous experience in the field is not obligatory – to stay on top, we invest in our people’s training and development.  


Join us to deliver long-term value and transformation for our clients! 


The Work: Licensing Specialist


  • Run reports on usage across customers globally to identify true-ups or new revenue opportunities.
  • Approved part numbers and prices for Enterprise Customers based on the level of agreements and services aligned with the sales team and Partners.
  • Work closely with the sales team and participate in internal customer meetings and calls where applicable to discuss licensing & usage.
  • Work with the Business Intelligence and stakeholders on ways to improve use verification & compliance on agreements migrations or new agreements.
  • Meet and take responsibility for all business SLAs related to Renew on time all assigned agreements.
  • Maintain ongoing documentation for internal sale teams, especially for Government customers.
  • Train other users on best practices around compliance and use verification processes.
  • Identify manual processes for improvement and automation, assist in developing and executing test plans on new functionality.
  • Analyze project requirements for renewal or growth, determine optimal outcomes based on the customer need to send final proposals as part of sales operations support.
  • Communicate status regularly with stakeholders and executive sponsors.


Basic Qualifications: 

  • Minimum of 5 years’ experience in data analytics, preferably in the software industry (Microsoft Software and Services is a Must).
  • Language(s) Required: English  - minimum level C1 required.

Preferred Qualifications:

  • Bachelor's degree 
  • Knowledge of on-premises and cloud Microsoft products and services (Servers, Systems, Applications & Azure, M365, D365) and different types of Commercial Licensing agreements (EA, MPSA, Open Value, CSP, MCA)
  • Experience in working with Microsoft portals such as, CMAT, Commerce Insights, Lynx
  • Solid understanding of Microsoft cloud technologies and concepts.
  • Experience in License Compliance, Accounting, Audit, or usage verification role. 
  • Workflow design, project management, and/or Agile SDLC experience
  • Prior experience as a user or administrator of cloud-based Microsoft Dynamics CRM.

WORKING HOURS:  Monday to Friday 16:00 – 01:00
LOCATION: SOFIA , Hybrid mode


We really value our employees and therefore we offer a substantial remuneration package for all roles, which includes: 

  • Career Counselling 

  • Additional paid time off 

  • Flexible home office policy 

  • Flexible benefits 

  • Luxury health & dental insurance 

  • Life insurance 

  • Food vouchers 

  • Fuel card/Public transport card 

  • Multisport cards 

  • Employee Assistance Program 

  • Bonuses for special occasions 

  • Options to buy shares 

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