Skip to main content Skip to footer

Operations process administrator with Italian language (Multiple locations)

multiple locations +view all Job No. r00176953 Full-time

Job Description

The role is open for Sofia, Plovdiv, Varna, Burgas and Ruse.

About Accenture/ Who are we?

Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song - all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 710,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.

In Bulgaria, we have established Technology and Intelligent Operations centers.

Our Intelligent Operations specializes in insurance, digital inside sales, and compliance as a service. It’s about transforming the business through technology, processes and people.  Intelligent Operations drive innovation, create better experiences for customers and enable employees to make faster and smarter business decisions.

As of 2022, we have been recognized among Fortune's World's Most Admired Companies for 20 consecutive years.

Join us to deliver long-term value and transformation for our clients!

Role Overview:

The role is responsible for managing the whole insurance policy lifecycle. This includes policy creation, renewals, changes, transfers, and cancellations. In addition to that, part of the process is related to issuance of endorsements and certificates. The role is entirely back-office with no direct interaction with customers. However, there will be daily written communication with our colleagues from the respective office. Previous insurance experience is not required, as extensive internal trainings ensure we internally build and develop a next generation of insurance experts.

  • Working on various processes related to different insurance products (property, auto, cargo, financial lines).

  • Responsible for policy creation, renewals, changes, transfers, and cancellations of insurance policies based on instructions received from the respective foreign office.

  • Working with a specific internal software system for data processing and storing.

  • Validating the accuracy of data and documents in line with company`s internal policies and the local legal framework.

  • Active written communication with brokers and colleagues from other offices.

  • Fostering a culture of cooperation between team members to ensure high professional standards and positive atmosphere.


  • Required Knowledge:

    • Very good knowledge of Italian language.

    • Computer literate and experienced in MS Word.

    • Attention to details with focus on punctuality when working with documentation.

    • Ability to prioritize own tasks effectively.

    • Team-work capabilities – knowledge sharing, providing/seeking guidance and advice when needed.

    • Previous experience in an administrative position will be considered an advantage.

    • Fresh graduates are encouraged to apply.


    • Career Counselling

    • Additional paid time off

    • Flexible home office policy

    • Flexible benefits

    • Luxury health & dental insurance

    • Life insurance

    • Food vouchers

    • Fuel card/Public transport card

    • Multisport cards

    • Employee Assistance Program

    • Bonuses for special occasions

    • Options to buy shares.



Plovdiv, Sofia

Life at Accenture

Training and Development

Take time away to learn and learn all the time in our regional learning hubs, connected classrooms, online courses and learning boards.

Recruiting Process

Learn about our hiring process and get tips on how to apply and prepare for your dream role.

Learn more about Accenture

Our Expertise

See how we embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.

Meet Our People

From entry-level to leadership, across all business and industry segments, get to know our people harnessing technology to make a difference, every day.

Stay connected

Join Our Team

Search open positions that match your skills and interest. We look for passionate, curious, creative and solution-driven team players.

Keep Up to Date

Stay ahead with careers tips, insider perspectives, and industry-leading insights you can put to use today–all from the people who work here.

Job Alert Emails

Personalize your subscription to receive job alerts, latest news and insider tips tailored to your preferences. See what exciting and rewarding opportunities await.