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Claims adjuster with German language (Multiple locations)

multiple locations +view all Job No. r00164619 Full-time

Job Description

Role open for Sofia, Plovdiv, Varna, Ruse, Burgas.

About Accenture/ Who are we?

Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song - all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 710,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.

In Bulgaria, we have established Technology and Intelligent Operations centers.
Our Intelligent Operations specializes in insurance, digital inside sales, and compliance as a service. What is ‘Intelligent Operations’?  It means applying a strategic approach to advance companies’ operating models. It’s about transforming the business through technology, processes and people.  

As of 2022, we have been recognized among Fortune's World's Most Admired Companies for 20 consecutive years.

Role Overview:

The Claims Expert is responsible for managing the whole lifecycle of a claim – from the moment an accident happens until final resolution. The role incorporates investigating the circumstances around an accident, making decisions about coverage, while simultaneously liaising with different stakeholders. The position provides opportunities for applying your analytical thinking, problem-solving, and communication skills. Previous insurance experience is not required. Extensive internal training ensures we internally build and develop the next generation of insurance experts.

  • Serving as a first point of contact for claims registration.

  • Handling and settling insurance claims as per internal company procedures.

  • Investigating the details around the claim by identifying and requesting relevant information from various parties.

  • Making final decisions about coverage and indemnity.

  • Communicating with customers and other parties (i.e. brokers, claimants, third parties), ensuring timely information is provided to all of them.

  • Gathering and storing claims data according to internal compliance regulations.

  • Taking proactive steps to effectively meet customer expectations by demonstrating high quality, professionalism, and accuracy.

  • Fostering a culture of cooperation between team members to ensure high professional standards and a positive atmosphere.


Required Knowledge:

  • Excellent knowledge of German language – C1.

  • Strong communication skills, both verbal and written.

  • Ability to work independently, organize, and prioritize own tasks effectively.

  • Teamwork capabilities – knowledge sharing, providing/seeking guidance and advice when needed.

  • General computer literacy – MS Office.

  • Work experience in customer service is preferred but not essential.

  • Fresh graduates are encouraged to apply.


We really value our employees and therefore we offer a substantial remuneration package for all roles, which includes:

  • Career Counselling

  • Additional paid time off

  • Flexible home office policy

  • Flexible benefits

  • Luxury health & dental insurance

  • Life insurance

  • Food vouchers

  • Fuel card/Public transport card

  • Multisport cards

  • Employee Assistance Program

  • Bonuses for special occasions

  • Options to buy shares


Plovdiv, Sofia

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