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Business Analyst

Sofia Job No. 12588611 Full-time - Hybrid

Job Description

Job Summary:
The Business Analyst will support directly the program's stakeholders with providing relevant data reports, derived from the provided tools and sources. The Business Analyst will help with the analysis of the data according to the business case and communicate it on a regular basis.

Responsibilities:

  • Support business processes and workflow.
  • Identify any associated issues and risks.
  • Monitor performance and results and provide relevant analysis.
  • Is in charge of database management.
  • Perform data and application maintenance updates.
  • Take ownership of processes and individual tasks/responsibilities.
  • Escalate database issues and acts as a first POC for customer escalations.
  • Communicate to both internal and external clients.
  • Identify, escalate data and program specific issues to appropriate level of management.
  • Proactively identify internal and external best practices that will enable improvement of the
  • standard end-to-end process.
  • Generate and analyse Tier I & II client/stakeholders reporting.
  • Work closely with external stakeholders to develop and improve processes.
  • Depot Inventory Management
  • Vendor Management

Qualifications

Qualifications:

  • Fluency in English.
  • Strong analytical thinking.
  • 18+ months experience in reporting or business analyst type of role.
  • Proficiency in working with MS Office.
  • Excellent Excel skills and database management.
  • Continuous attention to detail and quality.
  • Very good verbal, written and interpersonal communication skills.

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