Warranty Claims Expert with German & English language

The Warranty Claims Expert is responsible for managing the process of handling insurance claims, ensuring a final decision compliant with internal company procedures. The role incorporates investigating the circumstances around an accident and making decisions about coverage while simultaneously liaising with different stakeholders. The position provides opportunities for applying your analytical thinking, problem-solving, and communication skills. Previous insurance experience is not required. Extensive internal training ensures we internally build and develop the next generation of insurance experts.

Responsibilities:

• Helping customers with their warranty support issues. 

• Handling and settling insurance claims as per internal company procedures.

• Investigate the claim details by identifying and requesting relevant information from various parties.

• Making final decisions about coverage and indemnity.

• Communicating with customers and other parties ensuring timely information is provided to all of them.

• Gathering and storing data according to internal compliance regulations.

• Taking proactive steps to effectively meet customer expectations by demonstrating high quality, professionalism, and accuracy.

• Fostering a culture of cooperation between team members to ensure high professional standards and a positive atmosphere.

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