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Extended Warranty with Dutch & English

Sofia Job No. 12060699 Full-time - Hybrid

Job Description

Role overview:


The Warranty Claims Expert is responsible for managing the process of handling insurance claims, ensuring a final decision compliant with internal company procedures. The role incorporates investigating the circumstances around an accident and making decisions about coverage while simultaneously liaising with different stakeholders. The position provides opportunities for applying your analytical thinking, problem-solving, and communication skills. Previous insurance experience is not required. Extensive internal training ensures we internally build and develop the next generation of insurance experts.

Responsibilities:

  • Helping customers with their warranty support issues.
  • Handling and settling insurance claims as per internal company procedures.
  • Investigate the claim details by identifying and requesting relevant information from various parties.
  • Making final decisions about coverage and indemnity.
  • Communicating with customers and other parties ensuring timely information is provided to all of them.
  • Gathering and storing data according to internal compliance regulations.
  • Taking proactive steps to effectively meet customer expectations by demonstrating high quality, professionalism, and accuracy.
  • Fostering a culture of cooperation between team members to ensure high professional standards and a positive atmosphere.

Qualifications

Required knowledge:

  • Excellent knowledge of both Dutch and English language – C1.
  • Willingness to work on shifts - day shifts only.
  • Strong communication skills, both verbal and written.
  • Ability to work independently, organize, and prioritize own tasks effectively.
  • Teamwork capabilities – knowledge sharing, providing/seeking guidance and advice when needed.
  • General computer literacy – MS Office.
  • Work experience in customer service will be considered an advantage.

Benefits:
We really value our employees and therefore we offer a substantial remuneration package for all roles, which includes:

  • Career Counselling
  • Additional paid time off
  • Flexible benefits
  • Luxury health & dental insurance
  • Life insurance
  • Food vouchers
  • Fuel card/Public transport card
  • Multisport cards
  • Employee Assistance Program
  • Bonuses for special occasions
  • Options to buy shares

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