Job Description

Serving as the first point of contact for policyholders who experience accidents abroad.
Showing a great understanding of customer situation, taking into consideration various circumstances and desired outcome.
Communicating extensively with customers and other parties i.e. providers, partners, medical professionals, airline companies, other institutions .
Monitoring and reporting on patient status, making appropriate arrangements for either emergency remote medical treatment, or medical evacuation.
Gathering and storing case data according to internal compliance regulations, ensuring patient s data confidentiality.
Performing reviews of policy details and approving expenses for assistance cases based on its terms and conditions.
Taking proactive steps to effectively meet customer expectations by demonstrating high quality, professionalism, and accuracy.
Fostering a culture of cooperation between team members to ensure high professional standards and a positive atmosphere.


Excellent knowledge of both French and English language C1.
Willingness to work on shifts day shifts only .
Strong verbal and written communication skills.
Ability to work independently, organize and prioritize own tasks effectively.
Very good problem solving skills.
Team work capabilities knowledge sharing, providing seeking guidance and advice when needed.
General computer literacy MS Office.
Work experience in customer service will be considered as a strong advantage.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

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