Junior Infrastructure Service Delivery Lead
The role
As a Junior Infrastructure Service Delivery Lead, you will contribute to the operational management of IT infrastructure services delivered to our clients, ensuring that services meet contractual Service Level Agreements (SLAs). You will support the coordination of technical teams, the preparation of service performance reports, and the tracking of continuous service improvement initiatives. You will also support the adoption of AI-first delivery practices, embedding AI, GenAI, AIOps, and intelligent automation into service operations to enhance efficiency, service quality, and user experience.
This role is an excellent entry point for professionals looking to develop ITSM, cloud service management, and client relationship skills within a high-volume consulting and managed services environment.
Key Responsibilities
- Support the monitoring and management of IT infrastructure service delivery against defined SLAs.
- Coordinate with technical teams (cloud, networking, workplace) for incident and problem resolution.
- Assist in preparing service performance reports and dashboards for internal and client stakeholders.
- Participate in service review meetings and contribute to the tracking of continuous improvement action plans.
- Support the management of service requests, changes, and escalations through ITSM platforms (ServiceNow, Jira SM).
- Maintain service delivery documentation: process guides, knowledge base articles, and SOPs.
- Contribute to onboarding activities for new infrastructure service contracts.
- Gather client feedback and identify areas for service quality enhancement.
- Track service improvement initiatives and contribute to their implementation.
- Collaborate with technical teams and vendors to ensure operational continuity.
Who We Are
Your profile
Language Requirements
- Fluency in English and French and/or Dutch is required.
- Ability to work effectively in an international and multicultural environment.
Required Skills
- Understanding of ITIL principles: Incident, Problem, Change, and Service Level Management.
- Familiarity with ITSM tools such as ServiceNow or Jira Service Management.
- Basic knowledge of IT infrastructure components: servers, networking, cloud, and end-user computing.
- Strong organisational skills and ability to manage multiple priorities in a dynamic environment.
- Excellent communication and stakeholder management skills.
- Analytical mindset for interpreting service performance data and identifying trends.
- Customer-focused attitude with a strong commitment to service quality.
Preferred Skills
- Exposure to cloud infrastructure services (AWS, Azure, or GCP).
- Basic knowledge of DevOps or Agile delivery methodologies.
- Experience with monitoring and observability tools (Grafana, Datadog, Dynatrace).
- Familiarity with vendor management or supplier governance processes.
- Experience in a client-facing IT support or service desk role.
Relevant Certifications
- ITIL 4 Foundation.
- Industry-recognized certification in cloud fundamentals and cloud operations.
- ServiceNow Certified System Administrator (CSA) — desirable.
- Project Management: CAPM or equivalent.
Additional Requirements
- Candidates must be citizens of a NATO member country.
- Candidates must be eligible to work in Belgium.
Our offer
- 13th month + holiday allowance: Ensuring financial stability and recognition for your hard work.
- 20 + 12 holidays: Providing ample time to recharge and spend quality moments with loved ones.
- Laptop and smartphone: Equipping you with the necessary tools to excel in your role, regardless of location.
- Hospitalization insurance and extensive group insurance package: Prioritizing your health and well-being, so you can focus on what matters most.
- Extensive level of flexibility: Allowing you to decide
- Bonus program: Recognizing and rewarding your exceptional contributions to the team's success.
- Training & learning opportunities: Encouraging continuous growth and skill development to reach your full potential.
- Green mobility program: Supporting environmentally friendly commuting options like e-bikes, public transport, bike 2 work allowance, and more.
- Flexrewards: Empowering you to customize your rewards package with our flexible benefits tool to suit your individual needs.
- Discount program: Offering discounts at your favorite online shops, so you can enjoy life outside of work.
- Employee shares purchase plan: Providing an opportunity to become a stakeholder in the company's success.
- Eco-cheques: Promoting sustainable living and environmentally conscious choices.
- And many more!
Brussels
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Accenture is committed to providing veteran employment opportunities to our service men and women.
Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.
We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.
At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.
Join Accenture to work at the heart of change. Visit us at www.accenture.com.